Customer Service Specialist

MIGUEL ZUNIGA

***** ** **** ******

Sunrise, Fl *3351

786-***-**** *********@******.***

Seasoned Customer Service Specialist with background in providing advice on diverse customer situations.

Experience:

Teleperformance USA

November 2023 - Present

Bank of America Certified Bilingual Fraud Specilist -Connect with customer via phone/email to resolved their questions and concerns pertaining to their accounts.Responded to request for assistance with payments, fraud research and calmly resolved any escalation as needed. Track all calls related informationfor auditingand reporting purposes.

Duty Free Americas, Stores Supervisor

September 19,2022 - August 2023

Shifts Supervisor, Cash Handling procress, Lost Prevention, Inventory Control, Scheduling and Merchandising.

The Hartford/Eatna, Intake Specialist

November 2018- August 2022

Intake of Leave and Disability Claims. Discuss claim status and ensured compliance with policy provisions and state and federal regulations. Acts as liaison with other departments to resolved issues and take ownership of call by providing resolution with first contact with callers. Team Captain, CCC Tasks Closure. Test and Learn Pilot Program. CCC Certified Bilingual/Spanish CCR

Interim Supervisor, New Hired Mentor, CAE3

February 2009 to September 2018

Comcast Corp - Miramar, FL

Interim Supervisor, assisting two Teams of Customer Service Agent. Assisted in the transition of New Hires in their transition from training room into the Call Center Enviriment. Have met or exceeded monthly required metrics as Customer Service Specialist. Nirvana Agent Certified.

Customer Service Specialist-Bilingual

March 2006 to August 2008

AT&T - Kendall, FL

provided excellent Customer Service to Customer inquiring about personal statement and well as offered new service

and upgrades.

April 2002 to May 2006

Interval International - Kendall, FL

Vacation Adviser selling Air, Hotel and Car Rental as well as Time Shared Rentals. Promoted to six different skill level

during tenure with the company. Employee of the Month October 2005, Top Produce /Excellent in Customer Service multiple months.

Senior Reservation Agent

May 1998 to March 2002

OASIS Reservation Center - North Miami Beach, FL

Promoted the Virgin Atlantic Airways Desk due to Excellence in Customer Service, receiving the VAA Certificate Of

Achievement November 1999.

Lead agent with Frontier Airlines Reservation Desk'

Lead Reservation Agent/Help Desk for Cheap Tickets Reservations Desk.

Education

Import/Export Specialist, 1990

SER/IBM Business Institute Certificate

Travel and Tourism, 1989

United Business Institute - Miami, FL, 33147

Certificate

High School Diploma: 1997

Miami Central High school - Miami, FL

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