Data Entry Customer Service

Reginald Parks

Phoenix, Arizona ***** Cell: 602-***-**** **************@*****.***

Summary

Diligent customer service representative offering expertise in clerical data entry. Highly organized and systematic in resolving data issues and completing uploads. Good problem-solving and decision-making abilities. Detail-oriented in entering accurate data for customers needs. Read and quickly understand information found in source documents to complete efficient work. Effectively complete more than 40 strokes per hour with no errors.

Skills

I am a very Enthusiastic and hardworking person with excellent organizational and communication skills, who is able to take on any required task and adapt to changing conditions with a resourceful and hard-working mindset. I have a great record of driving charter buses in the yard for maintenance and cleaning. Meticulous attention to detail, Error identification, Administrative support specialist, Ability to type 40 WPM, Certified in 10-key, Verifying, Data accuracy, Collecting information, Filing and data archiving, Software troubleshooting, Critical thinker, Strong-Skilled problem solver,

Excellent written and communication skills

Experience

Order Processing, Resourceful Customer service-oriented, Multi-line phone proficiency, Microsoft Excel Certified, Advanced MS Office Suite knowledge, Data

Processing, Safety regulations, 100% Quality Assurance

*Southwest Mortuary Services, TRANSPORTER

1.June 2022 to July 2023,

2.Transportation Tech, Phoenix AZ - Duties included Driving and loading the deceased. Transporting deceased from Funeral homes and delivering to cremation services.

3.Transporting cremains back to funeral homes.

*Axis Temp Service, Work from Home - January 2022 to April 2022

Data Entry, Phoenix, AZ - Duties included proofreading applications and uploading documents to participants files.

*Always on Pointe Barricades - February 2020 to October 2021

Driver / Flagger, Phoenix, AZ - Responsible for driving trucks with barricading equipment to the destination site. Set up a barricade site ready for workers and set up a flagging site.

*AT&T/ Direct TV - November 2017 to 2019

Customer Service Representative Phoenix, AZ - Escalated customer concerns, store issues and inventory requirements to supervisors. Consulted with customers to determine best methods to resolve service and billing issues. Evaluated customer account information to assess current issues and determine potential solutions. Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems. Informed customers about billing procedures, processed payments and provided payment option setup assistance. Reviewed account and service histories to identify trends and issues. Cultivated impactful relationships with customers and drove business development by delivering product knowledge. Documented conversations with customers to track requests, problems and solutions. Addressed customer service inquiries quickly and accurately. Delivered a high level of service and support to each customer, paving way for future business opportunities. Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.

*Hightower Inc. December 2011 to August 2016

Data Entry Clerk Detroit, MI - Maintained records by creating monthly reports, closing terminated records and performing chart audits. Compiled statistical information for special reports. Identified and corrected data entry errors to prevent duplication across systems. Maintained quality levels above prescribed minimums to support team productivity and efficiency.

Education and Training

*ITT Technical Institute

*Auto C.A.D.D., Birmingham, MI

*Wayne State University, detroit, MI. Data Entry Processing: Certificate

Contact this candidate