Scrum Master Project Manager

Anjana Shrivastava

Agile project manager / Cert. Scrum Master

E-Mail : ************@*****.***

LinkedIn : https://www.linkedin.com/in/anjana-shrivastva-1a042420/

Address : **** * ******** ***, ****ert, AZ

Contact : 470-***-****

In quest of career enrichment opportunities in Agile Scrum Master / Project Management with an

Organization of high repute.

Core Competencies

1.Agile Scrum Master / Project Manager

Certified Scrum Master with more than 9+ years of experience as Project Manager, Agile Coach, and Facilitating Scrum Practices to the team in end-to-end software development life cycle using Waterfall and Agile methodologies

Expert in motivating agile transitioning teams to adapt agile methodologies and self-organizational traits

Creating matured teams by motivating them to ‘Being Agile’ than Just ‘Doing Agile’

Focusing on tailoring the framework to fit the needs of organization than just copy pasting the framework

Managed multiple projects as Project Manager.

Experience in working with agile lifecycle, and/or tracking, and process management tools like Confluence and JIRA

Expert in doing Root Cause Analysis for identifying and resolving team’s performance hurdles and suggested fool-proof techniques for successful completion of agile sprints; effective utilization of the sprint retrospective meetings

Expertise in conducting Story mapping & Story Boarding practices for illustration of the vision of the project

Practical experience of successful Scrum based development team management as an Agile Project Manager and Scrum Master.

Expert in using various techniques to refine the product backlog with Business value and Effort estimates by facilitating product refinement meetings

Empowering the team to knock blockers out themselves and build trust to communicate clearly and objectively

Expert in handling time boxed daily scrum calls with brisk and relevant discussions

Experience in Encouraging teams to actively contribute for the Inspection and adaption of the team activities in sprint retrospective meetings

Highly experienced in tracking and communicating sprint progress through various metrics like burn-down charts

Expert in evaluating User Stories from epics and refining Backlog list with Business owner and Product management

Able to work with multiple projects of high complexity and various stakeholders simultaneously with little guidance.

Excellent servant leader skills being able to build strong relationships with coworkers and managers across multiple divisions, including legal, management, research, sales, and support.

2. Program Management

Executing projects involving scoping, finance, and execution within cost & time parameters.

Monitoring projects with respect to budgeted costs, demand forecasts, and time overruns to ensure the timely execution of projects.

Extending post-implementation support; handling the delivery of financial reports.

3. SEO Analyst

The ability to develop and execute comprehensive SEO strategies aligned with clients' goals, target audiences, and industry trends. This involves conducting keyword research, competitor analysis, and identifying optimization opportunities

Understanding of content optimization strategies, including keyword usage, on-page optimization, content structure, and readability.

Monitoring projects with respect to budgeted costs, demand forecasts, and time overruns to ensure the timely execution of projects.

Extending post-implementation support; handling the delivery of financial reports.

4. Financial Analysis

Performing analytical review of financial operations.

Investigating and understanding key business issues behind the numbers and providing clear, concise and timely analysis & recommendations.

Analyzing business processes, conducting benchmarking studies, and trend analysis.

Training and Certifications

Certified Scrum Master

Agile & DevOps training

Summary of Skill-Set

SDLC Methodologies : Waterfall, Agile (Scrum) PM Project management

Modeling Tools :MS Visio, Lucid Chart

Reporting Tools : JIRA, MS Office Suite

BA Tools/ repositories : JIRA, Confluence, GitHub

Organizational Experience

1.ER2, Mesa, Arizona US

(Scrum Master Aug’2023 – Mar’2024)

Accountabilities

Led the delivery of a complex Accidental Damage Protection (ADP) application for Chromebooks, catering to educational institutions, which included customer onboarding, claim management, and device logistics.

Successfully on boarded schools onto the ADP platform, enabling them to upload contracts, manage claims, and facilitate the shipping of damaged devices, significantly improving operational efficiency and customer satisfaction.

Drove the development and integration of a donation-tracking feature, providing transparency and accountability for client contributions.

Managed logistics and asset processing workflows, including pick-up requests, asset scanning, and inventory management, ensuring accurate asset reconciliation and stock updates.

Collaborated with the production team to assess and revive damaged assets, optimizing the repair process and contributing to the sustainability initiative through recycling and data destruction in compliance with contracts.

Championed the Agile transformation, coaching the team on Agile practices and leading the migration of project management tools from Github to JIRA, enhancing project tracking and team collaboration.

Built and mentored a high-performing Scrum team from scratch, fostering an environment of continuous learning and improvement.

Worked closely with the Product Owner to refine the product backlog, prioritize features, and ensure that sprint goals were aligned with project objectives.

Spearheaded cross-functional collaboration with sales, marketing, and experience teams to enhance client onboarding processes, including the design and launch of a revamped Training and Support page within a week, improving user experience and access based on contract levels.

Proactively identified and triaged production issues, facilitating swift resolution and minimizing impact on project timelines and quality.

Facilitated Sprint Planning meetings, Daily scrum, sprint review, product backlog refinement meetings, and sprint retrospective meetings.

Successfully leveraging Atlassian Tools - JIRA, and Confluence for dynamic reporting.

Helped the team in deciding the sprint backlog for every sprint.

Helped the team to write and split User stories, and breakdown Epics.

Used JIRA to maintain the product backlog and sprint backlog and to create and track user stories, Sprint planning, tracking, and managing sprints, and created Scrum boards, status reports, and burn-down charts.

Used confluence to maintain project documents such as project plans, project scope, and status reports and to assign tasks.

Driving discussions and activities across cross-functional teams for dependencies and release management

Mitigated impediments during the sprint in terms of issues and risks

Track, monitor, report and communicate, design, development, and testing activities on behalf of the entire team

Tracked and communicated team velocity and sprint/release progress and other metrics.

2.Elevate Llc, Gilbert, Arizona USA

(Project Manager Apr’2023 – June’2023)

Accountabilities

Worked as a Project Manager for an SEO-based Digital Marketing Company.

Worked on Teamwork Software for Project Management Tool. Assigned tasks, set priorities, and ensured timely completion of project deliverables.

Conducted comprehensive keyword research to identify relevant and high-traffic search terms on SEMrush SEO Tool.

Optimized website content, including meta tags, headings, and on-page elements, to improve organic search rankings.

Monitored and analyzed website performance using SEMrush SEO tools and analytics platforms, providing regular reports and recommendations.

Identified organic keywords, shared the same information with the Content team, and created content for valued clients.

Prepared project documents, including project charters, status reports, and post-project evaluations.

Maintained comprehensive project records, including project plans, contracts, and client communications.

Created project performance reports and presented them to stakeholders and management.

Conducted quality checks and reviewed project deliverables for accuracy and effectiveness.

Analyzed project performance data, identified areas for improvement, and implemented corrective actions.

Monitored project expenses, tracking costs, and ensuring adherence to the allocated budget.

Collaborated with cross-functional teams, including designers, developers, content creators, and marketers daily either via chat, teamwork, or calls.

Demonstrated ability to work effectively within multidisciplinary teams, fostering positive relationships and achieving common goals.

Worked on MS tools like MS Word, Excel, and PowerPoint.

Created well-structured documents, managed data and performed complex calculations in Excel, and delivered visually appealing presentations.

Experienced in evaluating financial reports, identifying trends, and providing strategic recommendations to optimize resource utilization.

3.Tech Mahindra, Noida

(Scrum Master, Financial Analyst, Mar’14 – Nov’17

Client: Verizon, T-Mobile, Aeris Communication

Accountabilities

Developed a cross-functional team structure, conduct user story estimation and track the team velocity.

Assisted in entering and updating Issues (Epics, Stories, and Tasks) into JIRA Agile Application.

Participated in the development and grooming of Project Backlog Stories (requirements) with business and technology partners.

Assisted in the development of Project Impact and Process Control Plan Documents.

Gather requirements for business definition and facilitate JAD sessions with stakeholders to refine functional requirements

Guide the development teams to break down large and complex user stories into simplified versions for execution.

Coordinate project initiatives with software developers, stakeholders, project managers, and software testers.

Manage sprint backlog, Assist the product owner in the creation and grooming of product backlog, and finalize User Stories for upcoming iterations according to Team Velocity.

Manage sprint backlog, assist the product owner in the creation and grooming of product backlog, and finalize it.

Guided the Scrum Team on how to use Agile practices and principles to deliver high-quality products and services to our customers.

Responsible for ensuring Scrum is understood and the team adheres to Scrum theory, practice, and guidelines.

Coached the Scrum team in self-organization, cross-functional skillset, and domain knowledge and communicates effectively, both internally and externally working within the Scrum team.

Worked with Scrum Team, as well as internal and external stakeholders, to influence and drive decision-making and support organizational project or product teams.

Resolved team impediments with other Scrum Masters to increase the effectiveness of the application of Scrum in the organization.

Contributed to the advancement and improvement of Agile practices within the organization.

Facilitated all scrum events which includes Sprint Planning, Daily Scrum, Sprint Review, and Sprint Retrospective.

Integrate the Project Management and Change Management processes within the CDG.

Reporting project Accruals, billing & due Milestones, Revenue Leakage, Overruns, Backlogs, and Contractual delays

P&L Analysis (expenses/margins)

Assisting, mentoring & coaching Project Managers on above listed Project Management disciplines

Tracking Outstanding Issues, making PowerPoint presentations, and other Ad Hoc Reporting

Calculate and publish the Resource utilization, based on the identification of the input from Project managers

Tracking the planned Vs Actual utilization and plugging the leakages with the appropriate measures.

Achievements

Received ACE award from Tech Mahindra. (ACE award is given to an employee who is appraised best for consecutive years)

Successfully formed a scrum team and process in the new Unit.

Successfully merged the Enterprise Mobility team under DES.

Provided error-free & timely reporting to Cluster head and Top Management.

Proactively analyzed the reasons for the gap in the revenue figures quoted in financial reports and order books.

4.Birlasoft, Noida

Executive PMO and Financial Analyst, May, 2010 – June’2013

Client: GE Treasury and Corporate.

Accountabilities

Handed the entire gamut of tasks including Strategic Planning, Billing, MIS, Costing, Resource Mapping Revenue Forecasting, and Cost Management across all projects.

Developed weekly/monthly reviews to analyze the health of project(s) and accounts thereby finding gaps and guiding the business.

Provided consultation to the projects on financial analysis.

Analyzed the financial metrics for all projects in the business. Prepare & analyze all reporting surrounding Gross Profit metrics (i.e. operating plans, - bill rate, run rates, Unit Cost, etc.)

Forecast the financial health and strategy ahead of critical projects and accounts.

Participated in management review meetings and report on budgetary variances and fluctuations month over month with regard to Revenue, Headcount & Gross Margin to the management.

Coordinated with Finance Team to raise the invoices in accordance with the PO instructions and follow up with the customer to ensure received payment on agreed days.

Maintained commercial documents repository (Contracts, Purchase Orders, Task orders etc.,)

Ensured timely invoicing by coordinating with relevant stakeholders.

Raised monthly Billing Accruals for the projects.

Worked on order book in concurrence with sales and project teams, and published the same to the leadership team.

Calculated and published the Resource utilization, based on the identification of the input from Project managers

Participated in various internal reviews, and customer reviews and took ownership in driving and closing the action items.

Worked with the clients on the weekly status review and was involved in identifying customer requirements during the business and functional design phases.

Coordinated with the Account Managers and senior Program Managers in high-level program calls and weekly meetings with respect to the project.

Tracking the planned Vs Actual utilization and plugging the leakages with the appropriate measures.

Coordinated and facilitated between onsite project coordinators with offshore team

Prepared the monthly senior management review dashboards and presentations which were presented to Top management/ VP’s by Account managers.

Coordinated project-related Rewards and Recognition programs with HR.

Achievements

Successfully managed the financials of multiple projects for the premier client of the organization with responsibilities of budgeting, revenue forecasting, and cost management for the account.

Proactively analyzed the reasons for the gap in the revenue figures quoted in financial reports and order books.

Served as a team member and ensured that all audit requirements are met.

Regular Client interaction; entailing management of all reporting activities, and resolution of various issues.

Provided error-free & timely reporting to internal and external clients.

5.AJIWIKA – Micro Finance Institute

(Finance Manager from June’2007 – June’2009)

Accountabilities

Handed overall activities related to Operations as per the laid down procedures.

Handed all the disbursement activities related to loans, verified whether required approvals from credit unions are in place prior to disbursements, and ensure that Turnaround Time (TAT) is met at all times.

Dispatching all the files to the central unit under a proper schedule and tracking of loan booking for all the cases.

Compilation of books of accounts.

Preparation of Reports and proposals for funders.

Allocation and approval of the budget for branches and Head Office.

Variance Analysis

Cash flow and fund flow management

Business Planning

Process Mapping

Product development and pricing

Academic Projects Training/ Workshop attended

Training on “Capital structuring and sustainable development” of an MFI organized by INTELLECAP Hyderabad.

Workshop on “Financial ratio” of an MFI organized by Sa-Dhan, Ranchi.

Workshop on “Portfolio management” of an MFI organized by FWWB, Kolkata.

Workshop on “Strategic Business Planning” organized by UNITUS, Deoghar.

Workshop on “Financial Management”, “Process Mapping” and “Human Resource Management” organized by Micro save, Lucknow.

Training on Capital restructuring and workshop on documentation of business plan, organized by ACCESS and INTELLECAP

Training on Micro fin business plan by MR. Chuck Water field organized by UNITUS.

Scholastics

Post Graduate Diploma in Business Management (Finance) from Xavier Institute of Social Service (XISS), in 2007 with 70%.

B.Com. from St. Xavier’s College in 2005 with 67 %.

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