Racquel Fera
Trafford, Pa *****
*******.****@*****.***
Objective
I am a Physician Assistant Student seeking employment in a fast-paced, patient focused environment. I strongly believe with my experiences and exceptional communication skills, I will stand out as an excellent provider. I am self-motivated with an outstanding work ethic that will allow me to provide high-quality assistance to patients with various medical conditions while learning more about the latest medical advancements and also reinforcing my technical skills. My ambition and deep interest in serving expert healthcare providers during stressful situations, including emergencies or surgeries, will assist me in producing life-changing medical decisions for your care staff and patients.
Education
MPAS Thiel College Physician Assistant Program Upcoming Grad August 2024
MBA Carlow University, Business Administration/Healthcare Management May 2019
BS Carlow University, Biology December 2015
Skills and Qualifications
Highly motivated patient service oriented medical professional
Completed 1600+ clinical hours spread between Internal Medicine, Family Medicine, Pediatrics, OBGYN, Behavioral Health, ENT, Neurosurgery/Neuro Epilepsy, General Surgery, Emergency Medicine.
BLS/ACLS certified
Significant hands on experience performing core functions of a fast paced dental office including front office, back office, and direct patient care
Ability to lead and mentor staff cultivating team cohesiveness and improving individual skill sets
Thorough knowledge of Microsoft Excel and PowerPoint
Thorough background in Biology courses level 100-400
oHuman Anatomy, Physiology, Terminology, Microbiology, Genetics
Thorough background in Chemistry courses level 100-400
oChemistry I and II, Organic Chemistry I and II, Biochemistry, Environment Chemistry
Completion of high level Masters’ courses in business management level 700
oStrategic Planning, Decision Making for Leaders, Project Management, Business Analytics
Work History
Zoll Medical – Cheswick, Pa
Asset Recovery Specialist, 10/2020-05/2022
Coordinate the successful return of assets working directly with customers, including the scheduling of UPS or arranging for pick up by field representative
Negotiate with PSR contractors regarding fees for services
Accept inbound calls from customers and sources involved in the recovery of assets
Complete outbound calls to customers and sources regarding equipment return
Review Call Reports, Patient Agreements, and other documentation to obtain the most accurate and information
Maintain appropriate documentation and patient records pertaining to the return of the LifeVest
Utilize skip trace software and engage outside sources to locate a patient and/or equipment
Provide accurate and prompt customer service and effectively manage customer relationships
Coordinate with key stakeholders to ensure the timeliest return of equipment
Investigate unsuccessful returns and identify new leads for the successful recovery of company assets
Negotiate successful asset recovery with challenging or elusive customers
Provide persistent follow-up of challenging files
Manage Return Orders within established time frames and parameters
May assist in the development and maintenance of policies and procedures
Demonstrate the ability to multi-task in a fast paced environment
Performs other duties as assigned by Management
Dr. Joseph Fera DMD - White Oak, Pa
Dental Assistant, 01/2015-Current
Office Responsibilities
Perform key aspects of front and back office activities including patient registrations, appointment scheduling, record preparation, and record keeping
Additional responsibilities include patient referrals, supply requisition, billing and insurance claims
Patient Care Responsibilities
Successfully assist dentist by performing four-handed dentistry and related chair-side duties
Perform impressions for retainers and appliances
Fabricate temporary crowns from impressions
Setup examination room including dental trays in preparation for procedures
Diligently clean instruments and work areas in accordance with sterilization and disinfectant protocols and OSHA guidelines
Sharpen and sterilize dental instruments
Dr. Carla Capozzi DMD, Orthodontist
Temp\Shadowing 2018
Diligently clean instruments and work areas in accordance with sterilization and disinfectant protocols and OSHA guidelines
Community Service
Mission of Mercy Dental Clinic – Pittsburgh Pa – June 2nd-3rd 2016, July 28th-29th 2018
St. Paul’s Nursing Home – Greenville, Pa – Summer 2023
References
Dr. Valeri Roth, DO, FAOCO - ENT
Office: 724-***-****
Email: ******@************.***
Dr. David Thomas, DO – General Surgery
Office: 724-***-****
Email: *****.******@*******.***
Dr. Jeremy Dincher, MD – Family Medicine
Phone: 412-***-****
Dr. Wally Novero, MD, FAPA – Medical Director, Behavioral Health Services
Phone: 724-***-**** ext. 4662
Email: *****.******@*******.***
Hallie Williams, PA-C – Neurology PA
Phone: 724-***-****
Email: *********@****.***
Stephanie Elliot, CRNP - Cardiology
Phone: 814-***-****
Matt Dolter – Manager of Asset Recovery
Phone: 412-***-****
Email: *******@****.***