Support Engineer Customer

BERNIE HEMPFLING

**** ****** *****

Indianapolis, IN 46256

Home: 317-***-**** E-mail: **************@*****.***

OBJECTIVE

Seeking a position as a Remote Support Engineer that will utilize my 18 years of experience and personal professionalism to make a strong contribution to organizational goals.

SUMMARY OF QUALIFICATIONS

Demonstrated professional who offers a unique combination of engineering skills and 18 years of diverse leadership and managerial skills. Follows a disciplined approach to accomplish goals and proactively solve problems. Recognized as an exceptional performer with proven organizational and communication skills.

WORK EXPERIENCE

Agfa Healthcare, Greenville, SC (4/2018 – 06/2023)

Senior Customer Support Analyst, Tier 1

Provide software and hardware support via telephone and remote connection

Work with third party storage vendors to resolve backend storage issues

Troubleshoot Company and 3rd party products remotely including servers, workstations, and storage

Provide support for VMware issues as well as reconfiguring VM resources to meet the needs of applications

Perform preventive maintenance remotely on Company and 3rd party products

Use SQL/Oracle database queries to gather data and resolve issues

Agfa Healthcare, Greenville, SC (4/2017 – 2018)

Market Center Team Lead

Conduct onsite installation of process control systems

Manage day to day customer escalations for a team of engineers

Provide software and hardware support via telephone and remote connection

Contribute to sales and marketing initiatives and new business development

Manage daily/weekly/monthly tasks for a team of engineers

Agfa Healthcare, Greenville, SC (7/2006 – 4/2017)

Senior Field Service Engineer

Upgrade/Install proprietary and 3rd party software

Configure hardware and software to meet customer needs

Provide software and hardware support onsite, via telephone, and remote connection

Manage service maintenance agreements in Indiana and surrounding states

COMPUTER SKILLS

Windows Server 2008/2012, Windows 2007/2010, UNIX, Linux, Microsoft Office (Word, Excel, PowerPoint), Storage (EMC, Nexans, Storage Tek, HP, VMware), SQL/Oracle database

EDUCATION AND ACCOMPLISHMENTS

Bachelor of Science in Computer Engineering, Dec 2004

Purdue University School of Engineering and Technology, Indianapolis, IN

Minor: Mathematics

Bronze Star Medal – Operation Enduring Freedom

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