Customer Service Representative

nettycamargo@Sherylu gmail.com Petersburg, Camargo KY +1-513-***-****

WORK HISTORY

Customer Service Representative (Sales and Related) at YOURE VIBE YOURE TRIBE

**/**** - ******* (2 years)

*Order tests that could determine the causes of product malfunctions.Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.*Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.*Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers claims.*Refer unresolved customer grievances to designated departments for further investigation.*Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.*Check to ensure that appropriate changes were made to resolve customers problems.*Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.*Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.*Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.*Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.*Solicit sales of new or additional services or products.*Determine charges for services requested, collect deposits or payments, or arrange for billing.*Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

EDUCATION

Wenatchee Valley College

Graduated 2004

General Studies

SKILLS

customer service, 0 year

customer relationship management, 0 year

customer satisfaction, 0 year

merchandising, 0 year

sales, 0 year

interpersonal skills, 0 year

LANGUAGES

English, Fluent

SOCIAL NETWORKS

Facebook, https://Cheryl Camargo

Twitter, https://None

Linkedin, https://Margie D Webster

ABOUT ME

I served in the military

I have a drivers license

I have management experience : 1 year

I have a security clearance

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