Customer Service Accounts Payable
Resume:
Penny Wallock
Westbrook, CT 06498
My qualifications:
I am an outgoing, motivated, quick study who can work well with others and on my own. I have many different skills that I believe would be beneficial to the position that you are looking to fill, including leadership. I am able to multi-task and am very comfortable in a fast paced environment.
Work Experience
2022 – 2024
ProHealth Physicians
Essex Internal Medicine
Patient Access Care Coordinator
Answer incoming calls
Confirm next days patients
Schedule patients
All scripts EHR
Epic EHR
Process referrals
Balance petty cash
Collect copayments and outstanding balances owed on account
Clean rooms and lobby
Insurance verification
Outstanding customer service
Epic super user
Scan and index all Office notes and paperwork into appropriate chart
Mail welcome packets
Mail results and reminders
2014-2018
Coggin Deland Ford Lincoln
Coggin Deland Honda
Coggin Deland Hyundai
Assistant Accounting Manager
Weekly Payroll
Customer Service
Accounts Payable
ADP/CDK program
Route One
Dealer Track
CRIF
CUDL
Microsoft Office Suite
Billing
Deposits
Daily Banking
Submitting and Cancelling aftermarket warranties
Monthly Sales commissions
Assisting the Market Controller with Office Manager duties
Cleaning schedules
Working on Contracts in Transit with Lenders
Ford Warranty Processing
Posting payments
Posting Rebate payment statements
Posting Dealer Payment statements
Deal Audits
Assisting with Floor Plan audits
Month end schedules
Weekly schedules
Vehicle payoffs
Fedex
Certified mailing
2013-2014
Dave’s Pest Control
Administrative Assistant
Customer Service
Scheduling Appointments
Posting Payments
Posting Technicians Daily Route Sheets
Wait on Customers
Answer phones
Put together Next Day Appointment Sheets for Technicians
Add up Technicians Productivity
Add Technicians Hours
Mail Invoices to Customers
2010-2013
Holmgren Subaru
Office Assistant/Warranty Administrator
Answer all incoming calls
Wait on service customers
Receptionist
Cashier
Customer Service
Accounts payable
Accounts Receivable
Daily Deposits
Bookkeeping
Warranty Administrator
Process Aftermarket Warranties
ADP Application Software
Update Database
Filing
Breakdown deals
Submit Contracts to the Bank
Process Aftersales
Process Registrations
Process Internals
Stock in Cars
Balance Month End Statements
Service Coordinator
Set up appointments for Service
Track inventory
Order Office Supplies
2007-2010
Lorensen Toyota
Service Administrator/ Service Manager's Assistant
Heavy Phone contact
Warranty Administrator
Setup Appointments for Service
ADP Application Software
Answer all Service Calls and questions
Follow-up Phone Calls
Appointment Reminder Calls
Filing
Data Entry
Tracking Interoffice contests
Service Reminders
Customer Pickup and Drop off
Wait on service customers
Write up work orders
Order supplies
Set up appointments with aftermarket companies
Work with Sales department for new customers
Upsell work via phone calls
Market to new customers
Database Maintenance
Email correspondence
Coordinating meetings and/or luncheons
Coordinate New Owners Clinics
Coordinate Service Clinics
Keep and update manager’s calendar
2006-2007
Franco's Xtreme Laser Tag
General Manager
Inventory
Scheduling
Heavy Customer Service
Job Fair
Human Resources
Team Building for Employees and Corporate events
Coordinating Dance Parties/Birthday Parties
Party Hosting
Running Snack Bar
Advertising and Marketing
Overseeing Play land for children 7 and under
Oversee Employees in all departments; Party Hosts, Snack Bar, Referees, Cleaning, Front Desk
Covering shifts
Setup and Breakdown of specials, birthday parties, special events
All aspects of running a family fun center
2005-2006
Bob Valenti Automall
Customer Service Advisor
Heavy phone contact
Database upkeep
Website management
Marketing
Business Development
Scheduling appointments
2004-2005
St. Edmund’s Retreat
Reservations Clerk
Customer Service
Processing online reservations
Processing online orders
Generating Sunday bulletin
Generating weekly calendar of events
Maintaining and updating Act Database
Maintaining and updating Website
Coding incoming bills
Recording incoming payments/donations for bank deposits
Sending Confirmation letters to all new registrants
Generating excel spreadsheets for financial/marketing reports
Data Entry
Outlook Express
1998-2003
St. Mary’s Church of the Visitation
Pastor’s Secretary
Answer Phones
Schedule Appointments
Oversee volunteers
Bulk Mailings
Track weekly Collection envelopes
Maintaining and updating database of over 1,500 families
Maintaining and updating website
Generating Sunday bulletin
Email correspondence
Data entry
1997-2004
Pampered Pets Grooming Salon
Pre Groomer
Set appointments
Pre grooming dogs and cats
Restrain dogs and cats
Bathe dogs and cats
Answer phones
Greet customers
Order Supplies
Set up Retail
Inventory
Answer Phones
Wait on Customers
References available upon request
Contact this candidate