Logistics Coordinator Financial Operations

Lismarie Reyes Cincinnati OH ***** 513-***-**** *******@****.**.*** LinkedIn

Dependable professional with experience in records management, financial operations, and compliance. Highly adaptable. Quickly comes up to speed on new processes and policies. Brings deep sensitivity to challenges faced by immigrant populations and passion for providing support to underserved communities. Leverages bilingual fluency in English and Spanish to build rapport with diverse populations. Proven ability to communicate complex information and processes with clarity.

PROFESSIONAL EXPERIENCE

Bilingual Logistics Coordinator Total Quality Logistics Milford, OH 2022- Present

Handle inbound and outbound calls ensuring pick-ups and deliveries are on schedule

Communicate directly with brokers, dispatchers and drivers to resolve on route challenges

Escalate on route challenges as needed

Translate for other departments in need

Child Behavior Aide Positive Leaps West Chester, OH 2022-2023

Provide coping skills to children with mild, moderate and severe behavior concerns

Teach and assist with Psychoeducation class

Organize activities to modify behavior patterns and interpretation of events

Provide summary of daily behavior and process applied

Debt Collector Alliance Data Milford, OH 2015- 2022

Partner with customers and creditors to develop, document, and implement solutions to financial challenges.

Research, identify, and contact individuals to explain and resolve complex financial and legal agreements.

Ensure alignment with organizational processes and local, state, and federal regulatory requirements.

Went above and beyond to provide individualized payment support to bilingual client.

Debt Collector Account Control Technology Mason, OH 2013- 2014

Provided information, consultation, and payment resources to recover past due payments.

Managed client caseload and prioritized workflow to achieve timely resolution.

Demonstrated active listening, empathetic communication, and professionalism to build rapport and formulate client-centered solutions to payment challenges.

Banker US Bank Cincinnati, OH 2012- 2013

Delivered bilingual support on financial matters. Identified and explained available resources, resolved inquiries, and provided clear, concise explanations of complex forms and regulations.

Ensured accuracy, completion, and compliance through adherence to established processes and protocols.

Education

Mental Health Aid Certification University of Cincinnati Cincinnati, OH 2020

BS in Psychology & Certificate in Minority Health University of Cincinnati Cincinnati, OH 2021

AA in Criminal Justice ITT Technical Institute Cincinnati, OH

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