Customer Service Information Technology
Resume:
RAYMOND KNAPP
RETAIL, INFORMATION TECHNOLOGY TECHNICIAN
CONTACT EXPERIENCE
***********@*****.***
SUMMARY
Motivated professional with a
successful background in
retail offering advanced
money handling,
merchandising, and team
leadership abilities combined
with dedication,
and a hardworking
approach. Focused on
maximizing team efficiency
and customer satisfaction
through training and
performance improvements.
Harbor Freight - Sales Associate
Penfield, NY
2023 – 2023
• Greeted customers and provided exceptional customer service. • Assisted customers with product selection. • Processed transactions using a point-of-sale system.
Left due to hours cut, all part-timers were cut back to only 12 hours a week.
Home Depot - Head Cashier, Customer Service, Sales Penfield, NY
08/2019 - 11/2021
Supervised cashiers during shifts, ensuring proper coverage of cash registers.
•Ensured all cashiers were trained in in-store policies, procedures, and safety protocols.
•Performed closing duties such as emptying registers.
•Moved back to sales because I was leaving to care for my stepfather and his girlfriend who were terminally ill. Eastman Kodak Company - Diversity and Inclusion Curriculum Team Leader
Rochester, NY
01/1976 - 01/2002
•Provided guidance on best practices for creating an inclusive work environment.
•Collaborated with Vice Presidents and other departments as a liaison between the VPs and shop floor on diversity and inclusion.
•Started on the shop floor and advanced to making kettles, then developer of statical process control test programming
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