Data Entry Customer Service

Affoue Eulalie

Kouassi

Cell: 813-***-****

Home: 813-***-****

Summary of Skills

Proficient in researching issues to find the problem and taking the necessary steps to get the issues resolved. Excellent with collaborating with both my internal customers as well as external customers to find solutions to issues or to improve processes. Emotionally intelligent and strive to look outside the box to both be efficient and also to bring solution and progress to the workplace. Very knowledge and strong on life

experiences and willing to learn from previous mistakes. Enjoy working with people, and like to build strong relationships through trust and integrity.

Adequate knowledge in these applications listed below:

Windows operating systems

Microsoft Office

Word

Excel

Powerpoint

Outlook – Mail and Calendar

Type 50 wpm

Use of basic office equipment

Phone transfer systems

Fax machine

Copy machine

Quick learner of basic and custom office software

-Spreadsheets

Education

1997 - 2002, Hillsborough Community College

- AA – Liberal Arts

Professional/Work Experience

2011- 2022 Client services Work Comp

2006-2011, Group Health-Customer Service

Coventry Healthcare

Data entry.

Assist callers with bill inquiries

Educate providers on participation and contract status

Extensive research of provider issues

Company contact for clients’ billing and credentialing personnel

Assist Network Development

Assisted members in locating providers

Advise prospects on application procedure

Train new hires

1999-2006, Customer Service Coordinator

Marshalls-Retail

assisted in opening and closing of store

overlooked cashier stations

customer care

answered phones/transfer calls

inventory maintenance/product set-up

daily scheduling

assigned and implemented employees’ duties

trained and updated employees on company procedures

USAA

2023

From Feb to Sept

Insurance Agent

Assisted clients to select auto, renters, and valuable personal property policies. Created membership profiles and educated customers on insurance rules. Helped clients interpret contract language.

Awards and Recognition

Coventry “Excellence Service Award”

USAA “Wow surveys”

Personal Experience/Interests

Helping/counseling people

Networking

Health and Nutrition

Children growth and development

Investments and Budgeting

Foreign languages

Gardening

*references available upon request

Contact this candidate