Customer Service Administrative Assistant
Resume:
Angelica Marks
Oak Lawn, Ill 60453
***************@*****.***
Skills
Attention to detail. Adaptability. Accounting. Critical thinking. Problem Solving. Excellent customer service and communication skills.
- Proficient in handling billing and account management
- Experienced in cashiering and handling financial transactions
- Strong problem-solving abilities
- Capable of managing high-volume inbound and outbound calls
- Detail-oriented and organized
- Proficient with various computer software and systems Experience
November 2021 - November 2023
The Evans Personnel Store, Austin, Texas - Floater
● Machinery/ manufacturing; operate machinery, maintaining equipment, record keeping
● Food service coordinator/ waitressing
● Administrative assistant
June 2019 - October 2021
The Otis Hotel Acre 41, Austin, Texas - Customer Service Associate/ Housekeeper
● Provided exceptional customer service to hotel guests, ensuring a high level of satisfaction.
● Assisted with guest inquiries, reservations, and billing issues.
● Handled check-ins and check-outs efficiently and courteously.
● Collaborated with team members to maintain a welcoming and organized front desk environment.
August 2017 -May 2019
2
Spectrum, Fond du Lac, Wisconsin - Customer Service Billing Representative
● Managed customer accounts, addressed billing inquiries, and resolved issues promptly.
● Assisted customers with service changes, payments, and technical support.
● Handled inbound and outbound calls, ensuring customer needs were met efficiently.
● Provided accurate information regarding services, promotions, and policies. October 2013 -Dacenber 2015
Walmart, Fond du Lac, Wisconsin - Customer Service Associate
● Offered excellent customer service at the cash register, ensuring smooth and accurate transactions.
● Assisted customers with product inquiries and returns.
● Served as a door greeter, welcoming customers and providing assistance as needed.
● Maintained a clean and organized work area, ensuring a pleasant shopping experience.
Education
October 2013 - May 2016
Fond du Lac, Highschool Fond du lac, WI - Early childhood Education Awards
Customer Service Award
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