Inventory Specialist Customer Service
Resume:
Clarissa Bourne
Workforce Coordinator
Contact
Apt 1203
Carrollton, TX 75007
**************@*****.***
Experience
October 2022 – July 2023; I was laid-off the end of July
Workforce Coordinator • Opendoor Labs
Transferred from inside organization, OSN Texas, LLC, allowing me access to the necessary software to expand communication between departments. Responsibilities carried over from OSN Texas, LLC. below.
Education
North Lake Community College in Irving, Texas
Key Skills
Outlook and Gmail
RamQuest
ResWare
Slack
TXR
Microsoft Edge
Microsoft Teams
Microsoft Word
January 2019 – October 2022
Frontdesk Coordinator • OSN Texas, LLC
Greet customers – Receipt earnest, option, and allocation fees.
Email – Respond at once, transfer or escalate to manager if urgent.
Phones - Answer incoming calls.
Voicemail – Respond, transfer, or escalate call.
Maintain – Office equipment and report malfunctions.
Escalate – Communicate to escrow officer in Teams or Slack.
Access Cards – Responsible for issuing and tracking.
Aid – Notaries and team members with administrative duties.
Catering – Lunch for in-office events.
Copy and Scan – All closing documents, legal docs, and checks.
Coordinate – Office activities and events to boost morale.
Deliveries – Handle, open, and route to the responsible person.
Emergency Fire Warden – Evacuate in a calm, orderly manner, check offices, restrooms, and direct employees to a safe area.
Maintain – A neat, clean, and safe work environment.
Meetings – Attend Zoom and Google Meets.
Monitor – Inventory of office and kitchen supplies and order.
Oversee - Day-porter and nightly janitorial team.
Vendors – Develop and support relationships.
Virtual Directory – For employees, clients, and guests.
July 2015 – September 2018; laid-off the end of September for 3 months
Receptionist • Fidelity National Title
Delivered excellent customer service in a demanding environment, met deadlines while supplying high-quality deliverables, managed, and coordinated multiple projects and worked as collaborator.
July 2009 – July 2015
Receptionist - Hexter-Fair Title Company
Answered multi-line calls, confidence and personal skills, great customer service, opened title, daily deposits, ordered office and kitchen supplies, managed incoming delivers, helped in administrative duties and teamwork.
Leadership
March 2020, our office closed for three days due to Covid, then reopened starting with a major layoff. Those remaining worked remotely which placed responsibilities for “in office” required duties on myself and my co-worker.
I dug in and rallied to keep the office open and functioning alongside my dependable, well-informed, client relations specialist co-worker, Randy Hogan, who conducts our in-house closings. These actions proved my loyalty on the front line was imperative to a successful transition while staff acclimated to working from home conditions over a two-year period.
Plano office fielded calls from other regions where office staff had been reduced such as Arizona, California, Georgia, Nevada. I maneuvered my way around the OSN office in Plano making copies, scanning and shipping closing documents, sending and responding to emails, mailing out documents and logging Federal Express, UPS and USPS packages. In addition, I oversaw accounting functions in-house in support of our then remote accounting department as checks were dropped off or mailed in.
The organization Opendoor Labs, OSN Texas, LLC, and OS National’s many out of state locations depended on us to facilitate remote workers in completing multiple tasks in a timeline that was overwhelmed by constant disruptions. I spoke with people all over who were kind, agitated, challenged but hopeful.
On April 18th, 2023, I received an email announcing I would be impacted but could stay through the transition period of 7/28/2023.
OSN office space in Plano, TX has been leased so we are set to move to another location July 10, 2023, where OSN Texas, LLC employees will share space with Opendoor Labs.
References
Theresa Abodeely – Opendoor Labs, Regional Workplace Manager, Atlanta, GA (remote) 470-***-****, *******.********@********.***
Sarah Sanchez – OSN Texas LLC, Sr. Manager, Escrow Operations, Plano, TX (remote) 940-***-****, *****.*******@**********.***
Zach Hampton – US Workplace Manager, Los Angeles, California, (remote) ****.*******@********.***
Randy Hogan – OSN Texas LLC, Client Relations Specialist, co-worker, 214-***-****, ******@**********.***
Karen Hernandez – OSN Texas, LLC, Former Sr. Manager 210-***-****
Contact this candidate