Customer Service Representative

Shanyse Perry

Accomplished customer service professional

*** ***** ***** ****

Davenport, FL 33896

Home: 407-***-****

******@*******.***

Objective: Seeking to transition into a new career path where I can utilize my extensive customer service experience, strong analytical skills, and ability to build rapport with clients. Interested in opportunities that offer growth, challenges, and the ability to make a positive impact.

EXPERIENCE

SWBC, 9311 San Pedro Ave Ste 100, San Antonio, TX, 78216 - Remote Customer Service

May 2021 - Feb 2024

●Empathy / Listens & build rapport / outbound calls / Strong memory & understanding /

Mphasis Digital Risk Maitland Corp: 2301 Maitland Center Parkway Suite 165 Maitland, Florida 32751 -Remote loss draft associate

JAN 2021-May 2021

●Documentation/Customer service/ Analysis/Compliance

Adecco - RADIAL, 7300 Presidents Dr, Orlando, FL 32809 - Remote Retail Customer Support

NOV 2020 - JAN 2021

●Persuasive listening skills / Service & Product knowledge / Competitive attitude / Inbound calls / Objection handling /

GMS Connect, 4608 East Colonial Dr. Orlando, FL 32803 - Healthcare Appointment Scheduler

JUNE 2020- NOV 2020

●Helpfulness / Self-control / Sales rejection / Interpersonal communication /

Synchrony Financial Bank, 965 Keller Rd, Altamonte Springs, FL 32714 - Customer Service Representative

OCT 2018 - FEB 2019

●Conflict resolution / Communication /Finance/Reporting skills / Research skills

Concentrix, Lake Mary, FL 32746 - Customer Service Representative

APRIL 2018 - SEP 2018

●Soft skills / Inbound calls / Data entry / Attention to detail/Customer relations/

McDonalds - Oerther Foods Inc, 8150 Presidents Dr, Orlando, FL 32809 - Crew - Cashier - Shift Manager

OCT 2012 - APRIL 2018

●Time management / Teamwork / Upselling /

●Processing payments / Cash handling / Excellent customer service with a smile/

●Food Safety / Safety and Security / Inventory Management / Managing Crew / Internal Communication / Scheduling /

EDUCATION

Colonial High, Location - Diploma

AUG 2007 - JUN 2011

Reference List

1. Luisa Santana- Senior swing manager at Mcdonald's

Contact number: 407-***-****

2. Shanda- Senior swing manager at Mcdonald's Contact number: (352)- 348-3967

3. Jade A- Customer Service Representative at Synchrony Financial Bank

Contact number: 321-***-****

4. Jaine C - Agent at GMS Connect

Contact number: (786)-482-197

5. Ofelia Hernandez- Customer Service Representative at SWBC

Contact number: 361-***-****

Contact this candidate