Customer Service Leasing Consultant

MUJEEB RAHMANI

Pleasant Hill, CA *****

925-***-**** - *********@*****.***

SKILLS

Customer Service

Clear Communication

Relationship Building

WORK HISTORY

**/**** ** **/**** Leasing Consultant

Equity Residential – Pleasant Hill, CA

Greeted clients, showed apartments, and prepared leases. Verified tenant incomes and other information before accepting lease applications. Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.

Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.

Responded to requests and scheduled appointments for property showings. Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.

Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.

01/2018 to 01/2019 Security Officer

Allied Universal Security Services – San Francisco, CA Completed full building and grounds patrols to spot and investigate concerns. Monitored surveillance cameras to identify suspicious activity and prevent possible crime.

Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.

Responded quickly to emergency situations to assess and deflect issues. Examined doors, windows and gates to verify security. Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.

Verified each individual's right to enter restricted areas and denied access to unauthorized persons.

Responded quickly to incidents and assessed active situations for security concerns.

Directed guests around building and answered accessibility questions. Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.

Monitored alarm systems to detect any unauthorized entries into protected areas. Checked all baggage using X-ray machines, metal detectors and Garrett wands. 05/2006 to 12/2017 US Militray Interpreter

Mission Essential – Afghanistan

Utilized active listening skills and cultural sensitivity to convey accurate interpretations.

Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person. Communicated with local nationals to understand interpreting needs and provide best service possible.

Provided language translation and customer service skills to US military and Afghan military forces

Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.

EDUCATION

High School Diploma

Bi Bi MacroK - Kabul, Afghanistan

GED

Diablo Valley College - Pleasant Hill, CA

LANGUAGES

Persian

Native or Bilingual

Urdu

Professional Working

English

Full Professional

Arabic

Limited Working

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