Customer Service Representative
Resume:
Lianna Del Valle
Naples, FL *****
****************@*****.***
LIANNA DE LA CARIDAD DEL VALLE
239-***-**** ****************@*****.*** Skills Summary Objective: Highly motivated and dedicated professional seeking a challenging position where I can utilize my skills and experience to contribute to the success of the organization while further developing my personal and professional growth
Bachelor's Degree
Title / graduation date
2015-2018 9th grade graduate in "Fidel Claro" High School, Fomento Sancti Spíritus Cuba 2018-2021 12th grade graduate Baccalaureate at the pre-university "Olga Alonso" Fomento Sancti Spíritus Cuba
Experience
Customer Service Representative (July 2021 – December 2022) Hotel Ocean Vista Azul Varadero, Cuba
• I managed the good and due service to customers and that they obtained 100% satisfaction
• I served customers through telephone support, chats, emails and websites.
• I attended in the restaurant area
Server (January 2022-March2022)
Restaurant Habana 61 (healthy international seafood) Calle Habana No.61 between Cuarteles and Peña Pobre streets, Havana 10100 Cuba
• I served sections of five to six tables per night for consistently satisfied diners.
• Training as a substitute waiter and followed others during peak hours.
• I received perfect scores in all customer satisfaction surveys
• Customer service, hosting management, health security compliance, multitasking * Awards and recognitions.
• Awards and recognitions in my student stage for good participation, good performance and excellent grades
Customer service :
Dynamic and results-driven professional seeking a Customer Service and Sales Associate position. Adept at delivering exceptional service, driving sales, and fostering positive customer relationships
• Successfully promoted and sold products, utilizing persuasive communication skills.
• Resolved customer concerns, ensuring a positive shopping experience.
• Contributed to visual merchandising and maintained a well-organized sales floor Authorized to work in the US for any employer
Work Experience
Caregiver
SYNERGY HomeCare - Naples, FL
September 2023 to Present
Dedicated Caregiver with a compassionate approach and commitment to enhancing the quality of life for individuals in need of care.
Social Media Manager
My own - Naples, FL
Present
I have been working on my social networks for years and I have accumulated an audience of more than 12k followers, I manage promotions, jobs and publications to the public through my networks and their influence
Beauty Advisor
Sally Beauty - Naples, FL
August 2021 to September 2023
Im a certified colorist
Passionate and skilled Beauty Advisor with a flair for the beauty industry. Seeking a position in a Beauty Supply store to leverage expertise in skincare, makeup, and product knowledge to enhance customer experiences
• Provided personalized consultations on skincare and makeup products.
• Demonstrated and explained product features, leading to increased sales.
• Contributed to visual merchandising and maintained an organized product display.
• Assisted customers with product inquiries, ensuring a positive shopping experience.
• Achieved and exceeded sales targets through effective communication and product knowledge.
• Participated in inventory management, restocking, and order processing. Education
Grado terminado in Estudiante
Preuniversitario Olga Alonso - Sancti Spíritus
High school diploma or GED
Skills
• Vital Signs (2 years)
• Home Care
• Serving Experience
• Caregiving
Languages
• Español - Experto
• Inglés - Bueno
Certifications and Licenses
CPR Certification
Present
HHA
Present
CNA
Present
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