Customer Service Flight Attendant

IM

IBTISSAM MACHADO

*********@*****.*** 786-***-**** Miami, FL 33169 WWW: Bold Profile

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Flexible hard worker ready to learn and contribute to team success. Successful Flight Attendant with strong dedication to safety and customer service. Smart and polished with dynamic interpersonal skills. Known for excellent service and friendly, personable attitude. Certificate of safety and security.

Guide and assist passengers for their safety and comfort. Communication skills.

Specialized in operating Boeing 767-***-***-***/800 787-8/787-9

Plus Embraer 190

Royal Air Maroc Casablanca, Morocco

Flight Attendant

05/2017 - 11/2023

Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols. Cooperated with pilots and crew members while performing duties on board the plane.

Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures. BMCE Bank Casablanca, Morocco

Assistant Customer Service Manager

07/2016 - 09/2016

Assisted customers with inquiries, complaints and feedback. Conducted performance reviews for customer service staff. Identified training needs to improve customer service quality. Resolved escalated customer issues in a timely manner. Facebook Casablanca, Morocco

Content Moderator

07/2015 - 01/2016

Monitored user-generated content for violations of community standards. Provided feedback to content creators on best practices for creating engaging content.

Ensured adherence to company guidelines while moderating online forums and social media sites.

Assisted in developing strategies to improve the quality of user experience on the platform.

Orange CasaBlanca, Morocco

Commercial Assistant

03/2015 - 05/2015

Organized and maintained customer records, including contact information and purchase histories.

Coordinated daily operations of the commercial department to ensure efficient workflow.

Provided administrative support to sales team members, such as generating reports or managing data entry tasks.

Acticall Casablanca, Morocco

Technical Support Representative

06/2014 - 09/2014

Troubleshot customer inquiries related to software and hardware issues. Resolved escalated customer service issues in a timely manner. Assisted customers with installation of new hardware and software Summary

Skills

Experience

applications.

Monitored customer feedback to ensure high levels of satisfaction. Specialized Institute of Applied Technologie Casablanca Morocco BBA in Banking And Financial Support Services

04/2016

Specialized Institute of Applied Technologie Casablanca Morocco BBA in International commerce & business

03/2015

Arabic:

Native/ Bilingual

English:

Full Professional

French:

Native/ Bilingual

Education and Training

Languages

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