Customer Service Associate
Resume:
**/**** - **/**** ******** Service Associate
Percepta LLC, Melbourne, FL
Streamlined processes that would sort and distribute correspondence as soon as possible. Ensured all information is accurate and valid by creating and updating customer and company records. Planned and schedule meetings, including setting appointments. Handled a high volume of incoming calls. With excellent communication skills. Navigated multiple computer screens while multitasking, solving multi layer problems. Dealt with inquiries and concerns for Ford of Canada for customers and long lasting clients!
09/2021 - 02/2024 Owner- Cosmetologist
Suntree Hair Studio, Melbourne, FL
I was the sole owner of my business, DBA Katie Marie. I have been doing hair, self employed for the majority of the last few years. I love the hospitality business but also love the customer service side of it too. I love kids, and making people feel better about themselves!
05/2014 - 11/2017 Booth Renter
Stacy Taylor Salon LLC, Melbourne, FL
Cosmetologist. Responsible for my own space, retail, inventory, invoices, credit card merchant services.
03/2009 - 09/2013 Hair Professional
Color Express Hair Salon, Melbourne, FL
KATIE BATESON
Rockledge, FL
Phone: 321-***-****
Email: **********@*****.***
Objective
Looking for an opportunity to utilize my customer-centric skills to provide top-notch service and contribute toward personal and professional growth. Seeking this rewarding role where I can leverage support experience providing fast, accurate, and empathetic support to a wide range of customers Ability Summary
Active listening
Attention to detail
Conflict resolution
Guidance
Effective communicator
Empathy
Complex Problem-solving
Time management
Understanding Urgency
Reliability
Physical stamina
Organized
Inventory control
Employment History
Took care of clients day in and day out.
Massage Therapy
Vocational School Certificate
Space Coast Massage Education Center, Melbourne, FL I completed this program, graduated but have yet to pass the state exam. I would eventually love to open my own business, as I went to school to get the degree but do not have enough funding to be able to start my own business, therefore I am looking elsewhere. Florida Cosmetology Educators
Vocational School Certificate
Academy of Cosmetology, Merritt Island, FL
Business
Bachelor's Degree
Eastern Florida State College, FL
I am pursuing my career choices in business at the Eastern Florida State College at the moment, with intentions to get and obtain greatness to apply to my career. Business, As I
Vocational School Certificate
Space Coast Massage Education Center, Melbourne, FL Vocational School Certificate
Vocational School Certificate
Academy of Cosmetology, Merritt Island, FL
Associate's
Associate's Degree
, FL
Business
Bachelor's Degree
Brevard Community College/Academy of Cos, FL
Business
No degree provided
Eastern Florida State College, FL
Vocational School Certificate
Occupational Licenses, Certificates and Training
05/2010 Cosmetology
Academy of Cosmetology
05/2009 Cl1212280
DBPR
Education History
Occupational Licenses, Certificates and Training
Detailed References
Dave Mcguiness, Chief Private Investigator
Brevard County State Attorney Office
FL 32940
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