Customer Service Home Health
Resume:
Shaquaire Johnson
San Antonio, TX *****
*******@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Lead CSR
SafeRide Health - San Antonio, TX
February 2022 to January 2024
A little bit of what I would do is,Supervising and training new CSR team members,handling escalated customer inquiries or complaints, assisting with complex customer issues or requests,Monitoring CSR performance and providing feedback also but not limited to Creating reports on customer service metrics,Serving as a point of contact between management and the Csr’s&Collaborating with other departments to improve customer service processes. Home Health Care Aide
Premiant - San Antonio, TX
June 2020 to November 2022
As a Home health Aide, I helped people at home with things like bathing, getting dressed, and moving around. I also remind them to take their medicine and help with meals. I make sure their living space is clean and safe, and I provide companionship and support. Basically, I'm there to help them stay comfortable and healthy while they're at home."
Collections Agent
SWBC - San Antonio, TX
February 2019 to September 2020
• As a collections agent, my role was to take inbound and outbound calls for over 300+ different credit unions.
• Securely processed payments, sent up promise to pays and properly documented every call and updated account information.
• Assisted in training and y-cording after 6 months of employment.
• 2019 Quarter 4 & 2020 Quarter 2 - Top 30% Payments
• 2020 Quarter 1, #2 Agent of Early Stage
Task Us, San Antonio, Tx
Technical Support CSR
Ibex
May 2017 to June 2019
• As a technical support representative, my role was to take inbound calls and provide assistance for video, internet and phone services. Walked customers through troubleshooting problems with equipment and setting up home visits with technicians.
• Assisted in ycording for Trainers
• May 2018 I received recognition for most positive surveys from customers with 19 surveys. Billing Rep CSR
Tele-Med - San Antonio, TX
June 2016 to May 2017
• As a billing representative, my role was to take inbound calls and take payments for TxDOT toll rolls. Securely processed payments and updated account information.
• Assisted in ycording for Trainer
Education
High school diploma
Por Vida Academy Charter High School - San Antonio, TX 2012 to 2014
Skills
• 7 years Customer Service Excellence (7 years)
• Critical thinker, creative problem solver (7 years)
• Proficient in communication (7 years)
• Great organizational skills (5 years)
• Team building/training (7 years)
• Completed specialized training in Service Excellence (3 years)
• Cold Calling
• Digital Marketing
• Email Marketing
• Search Engine Optimization (SEO)
• Marketing
• Customer service
• Typing
• Google Analytics
• Live chat
• Software troubleshooting
• Continuous improvement
• Technical support
• Branding
• Blogging
• Customer service
• Microsoft Office
• Customer support
• Call center
• Phone etiquette
• Computer skills
• Communication skills
• Live chat
• Typing
• Technical support
• Cold calling
• Training & development
• Marketing
• Continuous improvement
• Google Analytics
• Software troubleshooting
• Conflict management
• English
• Security
• Sales
• Medical terminology
• Fair Housing regulations
• Yardi
• Cooking
Certifications and Licenses
Travel Agent
July 2017 to Present
CPR Certification
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