Assistant Manager El Paso
Resume:
David Lowrance
El Paso, TX *****
**************@*****.***
Work Experience
Senior Assistant Manager
Chuck E. Cheese - El Paso, TX
February 2021 to March 2023
Currently over seeing the back of house operations. Involved in inventory and controlling food cost. Training and coaching employees. Insuring back of house is kept clean and organized. Assistant Manager
Luby's Inc - El Paso, TX
August 2019 to April 2020
Completed 3-month MIT (Management in Training Program) and successfully transitioned to Assistant Manager position. Assisted the General Manager in the daily operations of the high-volume restaurant, while ensuring guest satisfaction.
• Ability to train, motivate & supervise employees
• Maintain labor and food cost control
• Skilled at handling guest and employee issues
Due to COVID-19 all 3 Luby's Restaurants closed.
Assistant Manager
Iron Skillet Restaurant - El Paso, TX
December 2013 to August 2019
Displayed proactive attitude in assisting management with all aspects of inventory, merchandising, and customer service. Provided high-quality customer service. For daily operations of the high-volume store; assisted customers and dealt directly with the public to establish positive client rapport; oversaw store operations and ensured customer satisfaction.
• Answered guest questions about food, beverages, and our restaurant accurately and professionally
• Provided the highest level of service in accordance with our standards.
• Responsible for greeting all guests with enthusiasm
• Communicated with food and beverage staff to ensure guest satisfaction Assistant Manager
Denny's Restaurant - El Paso, TX
December 2010 to August 2013
Assisted the General Manager in directing the daily operations of the restaurant, insuring compliance with the company standards in all areas of operations, while maintains excellent customer service and product. Responsible for controlling employee labor, food cost, weekly and monthly inventory, daily deposits and payroll.
• Proven excellence in labor and food cost control
• Control of high paced and high volume establishment
• Ability to train, motivate and supervise employees
• Skilled at handling guest and employee issues
General Manger
ACG-IHOP Restaurants - El Paso, TX
April 2004 to December 2010
Oversee the restaurant operations in all areas for the profit and success of the company. Implemented the company's policies and procedures. Responsible for strategic planning and development for revenue growth and production levels. Maintain strong managerial and leadership skills to manage the company team of front and back of the house employees.
• High success rate in meeting OSHA, local health department and company inspections and standards
• Due to proven excellence store was designated the training store of the Southwest region
• Honored with Outstanding Performance Award in 2009
• Honored with All-Star Financial Performance Award Education
High school diploma
Skills
• Motivated self-starter who consistently goes beyond the requirements of the job to meet organizational objectives. Proven ability to multitask with attention to detail and accuracy in fast- paced environments. Solid reputation for a strong work ethic and managing trusting relationships with public, customers, and co-workers at all levels.
• Excellence in labor and food cost
• "Hands on" management style
• Strong customer service skills
• Proven leadership skills
• Excellent in the areas of communication, time management, and problem solving {Bilingual
• Fluency in English & Spanish} Microsoft Office (Word, Excel, PowerPoint); Internet and e-mail applications POS Systems
• Restaurant Management
• Assistant Manager Experience
• Management
• Supervising Experience
• Restaurant experience
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