High School Experienced Service

Michelle Barrera

Bensalem, PA ***** 267-***-**** *************@*****.***

PROFESSIONAL

SUMMARY

Energetic customer oriented highly experienced service professional. Personable with superior performance in fast-paced environments including 13+-year history of adhering to rules and regulations to deliver top-quality patron experiences in a highly regulated industry while mitigating casino risk. SKILLS

• Excellent custom service

• Team Player

• Quick Decision Making

• Stress Tolerance

• Conflict Mediation

• Extremely Organized

WORK HISTORY

TABLE GAMES DEALER 05/2010 to CURRENT

Parx Casino Bensalem, PA

• Monitored game for potential security risk to protect operation and players.

• Welcomed customers and established immediate rapport to encourage gameplay.

• Monitored guest behavior for signs of intoxication or disorderly conduct, intervening when necessary to maintain a safe environment for all patrons.

• Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.

• Always receive highest dealer ratings

BARTENDER 1998 to 05/2010

Various

• Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.

• Contributed to a positive work environment through effective teamwork and communication with colleagues.

• Prepared custom drink orders by accurately measuring and mixing house ingredients.

• Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

EDUCATION

High School Diploma 1991

Bensalem Twp High School, Bensalem, PA

Sandford Brown Institute-Ultra Sound Certificate 2008 CERTIFICATIONS

Current PA Gaming License through 2028

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