Veritas NetBackup Engineer
Resume:
James E. Whitehead Clearance: Public Trust
GDIT Work Location: Bethesda, MD
Email: *****.*.*********@*******.*** Willing to Relocate: Yes
301-***-**** LinkedIn or GitHub Profile: James Whitehead Experience Summary
With over 20 years of extensive experience in storage and backup engineering, I have demonstrated a strong technical acumen in managing and optimizing large-scale storage infrastructures. My expertise encompasses a wide range of hardware and software technologies, including Dell EMC, NetApp, PureStorage, Symantec, Microsoft Azure, and AWS Cloud, among others. My direct experience includes providing technical support and troubleshooting storage, backup and archive systems hardware and software; provide excellent customer service to internal and external client; providing timely updates and closure to client requests and issues. I am currently pursuing an AWS Cloud Solutions Architect certification. Skills
• Storage/Backup Hardware and Software Configuration and Management (20 years)
• VMWare Administration (17 years)
• Fiber Network Operations and Security (20 years) • Data Center Administration (20 years)
• Tier 1, 2, and 3 Support (20 years) • LAN/WAN/SCSI/FCIP/FC (20 years)
• Microsoft Azure and AWS Cloud Operations (17 years) • Change Management (17 years) Tools and Technologies
• Hardware: Dell EMC CX380, CX460, CX960, VNX, Unity 300/500, VMAX Storage Arrays, PowerVault, Isilons (PowerScales), NetApp FAS Appliances, Violin Memory Storage, Spectra Black Pearl, PureStorage, and Microsoft StorSimple Arrays, Hitachi Storage Arrays, and Promise Storage Arrays
• Desktops, Servers, Switches, Routers, Internals, and Peripherals (Dell, HP, IBM and CISCO)
• Systems: Windows 2000, XP, 7, 10, Windows Server 2013, 2008, 2008R2, 2012, 2016, 2019, Redhat 7.0, 8.0, Ubuntu 24.04, CentOS 7, 8, 9, Debian 10, 11, 12, Solaris 9, 10, 11
• Protocols: TCP/IP, DHCP, DNS, SMTP, POP3, HTTP, HTTPS, Telnet
• Software: MS Office Suites 2007, 2010, 2013, 2016
• Experience with: Active Directory, NetBackup, Avamar and NetWorker backup agents, CISCO Enterprise Fiber Switching, Cisco CLI, Fiber, Storage and Backup Performance monitoring, Solar winds, Symantec NetBackup, Telnet, and WireShark
• Familiar with: Cisco/Brocade Routing, VMware, Wireless Networking, VLAN, VTC Education
• Prairie View A&M University
o B.S.E.E.T. Bachelor of Science Electrical Engineering Technology Certifications
• Symantec Certified Specialist (SCS) 05/2009
• NetApp Certified Data Administrator (NCDA) 2011,12/2023 Work Experience
GDIT
Bethesda, MD
09/2019 – Present
• Sr. SAN and Backup Engineer, NIH NHGRI
• Responsible for configuration, layout, and performance tuning of storage infrastructure.
• Responsible for storage infrastructure system management including capacity planning, snapshots, performance monitoring/ tuning, security management, etc. James E. Whitehead Clearance: Public Trust
GDIT Work Location: Bethesda, MD
Email: *****.*.*********@*******.*** Willing to Relocate: Yes
301-***-**** LinkedIn or GitHub Profile: James Whitehead
• Provide infrastructure support for projects including planning, installations, configurations, and upgrades: work with requisite teams to ensure smooth project deployments through completion.
• Plan, recommend and implement strategies around attached storage and load balancing.
• Setup and maintain fiber channel switches.
• Ensure backups are in place using EMC Networker and Avamar configured with EMC Data Domain and Quantum i6000 and Spectra Stack tape libraries target storage.
• Maintain Spectra StorCycle Archive System with configured Dell ECS, BlackPearl Appliance and AWS Cloud as an Archive Target.
• Participate and adhere to change management processes.
• Customer Service Focus, experience discerning/ balancing business need (support Science) with allied enterprise reliability and “up-time” requirements. Resolve escalated ticket issues, collaborating with desktop support services: manage/ provide Tier-2/3 assistance following incident management best practices (ITIL).
• Design and implement disaster recovery plans: implement associated backups (Dell/EMC NetWorker).
• Actively monitor IT maintained systems with monitoring tools such as Check_mk and Nagios.
• Work with datacenter team to connect Rack/ stack servers, storage arrays and archive equipment to NIH network.
• Participate in technical cross-functional meetings.
• Collaborate with internal Teams: Network, Windows, Unix, and Collaboration
• Storage/Backup support for the National Institute of Health (NIH), National Human Genome Research Institute (NHGRI) - ITB Division.
ActioNet
Washington DC
01/2016 – 11/2018
Storage Operations Team Lead, US DOT OST Division
• Team Lead for the EMC VPLEX, VNX and VMAX Storage Arrays along with NetApp 2240, 3160, 3240 and Cluster-Mode Appliances.
• Administer Flash Storage devices like Pure and Violin.
• Proficient with the Brocade 24000, 48000 and the DCX 8510 Fiber Switches along with the Cisco 9513 Fabric Directors.
• Mastered provisioning Storage, initiating and backing up Virtual Servers in Microsoft Azure.
• Certified Specialist for the Symantec NetBackup 8.0 Backup Software using the ADIC iScalar 6000 tape library on LTO5 tape drives along with Data Domain 4200, 4500 and to Microsoft Azure Cloud.
• Proficient with RecoverPoint for disaster recovery using replication of applications and storage.
• NetApp Certified Data Management Administrator using various FAS NetApp Systems.
• Oversee 80+ Regional Servers all over the US using NetApp OSSV for remote replication on NetApp Appliances.
• Responsible for all UNIX based servers’ connectivity to storage and backup procedures.
• 24x7 Storage/Backup support for the US Department of Transportation – OTS Division James E. Whitehead Clearance: Public Trust
GDIT Work Location: Bethesda, MD
Email: *****.*.*********@*******.*** Willing to Relocate: Yes
301-***-**** LinkedIn or GitHub Profile: James Whitehead NTT Data
Washington DC
01/2016 – 11/2016
Sr. SAN and Backup Engineer, US DOT OST Division
• Administrator for the EMC VPLEX, VNX and VMAX Storage Arrays along with NetApp 2240, 3160, 3240 and Cluster-Mode Appliances.
• Administer Flash Storage devices like Pure and Violin.
• Proficient with the Brocade 24000, 48000 and the DCX 8510 Fiber Switches along with the Cisco 9513 Fabric Directors and the McData Intrepid 6140 Director Switches.
• Mastered provisioning Storage, initiating and backing up Virtual Servers in Microsoft Azure.
• Certified Specialist for the Symantec NetBackup 8.0 Backup Software using the ADIC iScalar 6000 tape library on LTO5 tape drives along with Data Domain 4200, 4500 and to Microsoft Azure Cloud.
• Proficient with RecoverPoint for disaster recovery using replication of applications and storage.
• NetApp Certified Data Management Administrator using various FAS NetApp Systems.
• Oversee 80+ Regional Servers all over the US using NetApp OSSV for remote replication on NetApp Appliances.
• Responsible for all UNIX based servers’ connectivity to storage and backup procedures.
• 24x7 Storage/Backup support for the US Department of Transportation – OTS Division ActioNet
Largo, MD
08/2015 – 01/2016
Sr. Unix Storage Administrator, NOAA WOC Division
• Provided SAN and Backup Engineering support for the WOC (Web Operations Center) at NOAA.
• Provision and administer new and existing physical and virtual Linux servers (RHEL, CENTOS, Debian, Ubuntu Hyper-V, VMWare)
• Administration of SAN switches, storage, and backup devices.
• Learned and developed an understanding of the existing NOAA Web Operations Center infrastructure to provide technical and documentation support.
• Support maintaining data quality through issue identification and resolution.
• Worked closely with Operations and Maintenance teams to support development of standard operating procedures (SOPs), test strategies and plans, and training material.
• Assisted in developing calibration plans to maintain consistency across the products.
• Support technical planning, system integration, verification and validation, risk analysis, and supportability and effectiveness analyses for all systems within scope.
• Performed analyses at every level of the system, including concept, design, fabrication, installation, operation, maintenance, and disposal.
• Participated in technical working groups consisting of Government stakeholders and other groups designed to facilitate collaboration and technical concurrence of requirements, reviews, issues and resolutions, and technical direction as necessary. James E. Whitehead Clearance: Public Trust
GDIT Work Location: Bethesda, MD
Email: *****.*.*********@*******.*** Willing to Relocate: Yes
301-***-**** LinkedIn or GitHub Profile: James Whitehead
• Worked with management to develop and update project schedules, documentation, and design/requirements packages for review/approval processes.
• Perform proactive management of systems and support quality assurance activities.
• Planned and implemented system changes and adjustments to maximize system availability.
• Evaluated and reported the system’s performance.
• Monitored and ensured hardware limits were not exceeded.
• Performed systems configuration and updated technical documentation tasks.
• Performed configuration management, risk analysis, contingency planning and worked with designated security staff to conduct security reviews and audits.
• Managed and provided technical support for server hardware and software tools. Symantec
Reston, VA
07/2014 – 06/2015
Sr. SAN and Backup Engineer, Symantec
• Sr. Backup Engineer using NetBackup 7.6.1 and SAN Administrator for Symantec including multiple sites worldwide.
• Storage administration duties include 24x7 on-call escalation support on multiple platforms including Hitachi, 3PAR and Promise Storage arrays.
• Provision LUNS for VMWare guest and physical servers including zoning and troubleshooting issues involving performance and availability.
• Backup duties include daily administration of multiple environments including 15 TB Sybase Database backups.
• Perform critical restores when required from various large corporations.
• Enhance and improve the VMWare backup policies from tape to disk backups to utilize dedupe capabilities.
• Monitor and improve backup performance and troubleshoot performance related issues. Dell/Perot Federal Systems
Washington DC
10/2009 - 07/2014
Sr. SAN and Backup Engineer, US DOT OST Division
• Administrator for the EMC VPLEX, VNX and VMAX Storage Arrays along with NetApp 2240, 3160, 3240 and Cluster-Mode Appliances.
• Administer Flash Storage devices like Pure and Violin.
• Proficient with the Brocade 24000, 48000 and the DCX 8510 Fiber Switches along with the Cisco 9513 Fabric Directors and the McData Intrepid 6140 Director Switches.
• Mastered provisioning Storage, initiating and backing up Virtual Servers in Microsoft Azure.
• Certified Specialist for the Symantec NetBackup 8.0 Backup Software using the ADIC iScalar 6000 tape library on LTO5 tape drives along with Data Domain 4200, 4500 and to Microsoft Azure Cloud.
• Proficient with RecoverPoint for disaster recovery using replication of applications and storage. James E. Whitehead Clearance: Public Trust
GDIT Work Location: Bethesda, MD
Email: *****.*.*********@*******.*** Willing to Relocate: Yes
301-***-**** LinkedIn or GitHub Profile: James Whitehead
• NetApp Certified Data Management Administrator using various FAS NetApp Systems.
• Oversaw 80+ Regional Servers all over the US using NetApp OSSV for remote replication on NetApp Appliances.
• Responsible for all UNIX based servers’ connectivity to storage and backup procedures.
• 24x7 Storage/Backup support for the US Department of Transportation – OTS Division Bowhead
Washington DC
07/2007 - 10/2009
Sr. SAN and Backup Engineer, US DOT OST Division
• Administrator for the EMC CX380 and CX460 Storage Arrays along with NetApp 2240 Cluster-Mode Appliances.
• Administer Flash Storage devices like Violin.
• Proficient with the Brocade 24000, 48000 and the DCX 8510 Fiber Switches along with the Cisco 9513 Fabric Directors and the McData Intrepid 6140 Director Switches
• Mastered provisioning Storage, initiating and backing up Servers.
• Certified Specialist for the Symantec NetBackup 8.0 Backup Software using the ADIC iScalar 6000 tape library on LTO5 tape drives along with Data Domain 4200, 4500
• NetApp Certified Data Management Administrator using various FAS NetApp Systems
• Responsible for all UNIX based servers’ connectivity to storage and backup procedures.
• 24x7 Storage/Backup support for the US Department of Transportation – OTS Division
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