Operations Manager Customer Service

MANUEL R. BERNAL JR. **** Caminito Cabana, San Diego, California 92126

Email: ***************@*****.***

Contact# 858-***-****

OBJECTIVE

Seeking a responsible and challenging position in a growth oriented progressive Institution where my experience and skills will significantly contribute to the overall success of the organization that offers career growth and advancement opportunities.

About Me: With extensive experience in Inventory Management, Retail Sales, Corporate Account Management, Customer Service, People Management acquired in the Telecommunication Industry. Skilled in Sales Analytics, Customer Insights, Trade Marketing, Training, Events Management, FMCG – Distribution Management, Business Profit and Loss and B2B Partnership.

WORK EXPERIENCE

November 28, 2023 - Present

WALMART

Digital / Online Shopper (Full-Time)

Meet customer needs through shopping, staging, prepping and dispensing customer’s online orders.

Perform quality checks on random orders.

December 11 – 22, 2023

HOME DEPOT (Part-Time)

Freight & Receiving

Ensure the store is stocked and ready for business every day.

Load and unload trucks, move material from the receiving area throughout the store.

July 1, 2023 – September 30, 2023

GREENTELECOMMMUNICATIONS TRADING INC.

Operations Manager

In-charge in the negotiation of prospective electronics products for exclusive distributorship in the Philippines

Acquisition of B2B Accounts

Manage New Business Partnership (PLDT Home and SME)

Assist in Business Franchising

E-Commerce Management of Online Business Products

January 24, 2022 – June 30, 2023

FIBERHOME PHILLIPINES INC.

Sales Manager (Valenzuela, Pasig, Las Pinas, Paranaque and Pasay)

Manage Sales Team that engage in selling PLDT Home products.

Responsible for Target Achievement in assigned cluster.

Monitor Sales Agents Productivity and Efficiency

Coordinate with PLDT Installation Business Partners for the installation of gotten accounts.

Ensure Branch profitability by managing OPEX and NOPSA Accounts.

June 2014 - July 2021

SITETEL MARKETING / ISITE CONVERGENCE INC / ONSITE MARKETING / ALLSITE MARKETING

Sales & Operations Manager / General Manager

Managed all Sales Channels in partnership with PLDT and Smart - As Smart Prepaid Distributor of San Juan and Mandaluyong, PLDT SSC / HD / NKAD / SME, Smart / Sun Satellite Branch (Franchisee), Smart Emerging Channel,

Managed CIGNAL Key Accounts Partnership

In-charged of Manpower Structure and formulation of plans and strategies.

Designed and improved compensation, benefits, and incentives.

Increased Company Revenue YoY

Consistently Awarded (Company) for target achievement during Quarterly Business Reviews and National Conference

March 2014 - May 2014

OXFORD DISTRIBUTION, INC

Regional Sales Manager - South Luzon

Managed Distributors of South Luzon

Responsible for the Recruitment of New Distributor for Vacant Areas

In-charged of Volume Target and Collection

Ensure placement of Products in Supermarkets, Community Stores and Retail Partner Stores

December 2010 – March 2013

SMART COMMUNICATIONS, INC.

Solutions Consultant – South Luzon

Engaged primarily with schools, LGU’s and other assigned communities in South Luzon.

Offers Infoboard Solution – a web-based facility that enables the community to send important announcements / advisories, feedback, polling, and info-on-demand (pulling of grades, account balances etc…)

Acquired more Community Partners and increased Infoboard registrations, subs base, airtime usage by participating in numerous school’s activities like foundation weeks, intramurals, job fairs, non-commercial activities, and retailer programs for school organizations.

Assisted Direct Sales in their Community Postpaid Attack by organizing school’s activities, corporate and LGU blitzes.

Acted as Team Leader of South Luzon effective June 2012

Awarded as “Best in Collaboration” with other departments – Trade Marketing, Brand Marketing & Mainstream Sales for 2011 & 2012. Pro-active in giving inputs and feedback and provides timely evaluation of projects that helps improve processes.

January 2010 – November 2010

SMART COMMUNICATIONS, INC.

Area Manager, Distributor Sales – South Luzon 4 (Bicol Region)

Managed South Luzon 4 (Bicol Region) - Regional Distributor Quicktrax, 6 Provincial Distributors and 4 Distributor Business Managers

Completed manpower requirement of all PD’s.

Completed DSP assignment and mapping of areas.

Consistently hit volume target of core business products; 2010 YTD (Jan – November.) Airtime - 100%; Activation – 121%; Smart Bro 103%

Got the highest market share (SL): Smart - 80%; Globe – 15%; Sun – 5%

Awarded as the Best Area Manager of South Luzon for the completion of Distributor manpower, volume attainment & led SL4 DBM’s passed their 1st Half KRA’s.

Conducted monthly review of PD’s VDMPC, programs and profitability.

October 2008 – December 2009

SMART Communications, Inc.

Area Manager, Distributor Sales – South Luzon 3 (Laguna, Quezon, Marinduque & Romblon)

Managed South Luzon 3 – Regional Distributor MR Serve, 10 Provincial Distributors & 8 Distributor Business Manager

Implemented Project Stark - Route to Market Strategy

Attended Best Partner Program Training – Smart Sales Institute

A certified Trainer on organizational development training to equip Distributors and their field personnel with Daily Salesman Routine, & Coverage Planning

Increased Provincial Distributor in the area from 6 to 10 PD’s.

Proposed & implemented programs to ensure DSP retention and PD’s profitability.

Increased DBM count from 6 to 8 DBM ‘s.

Promoted qualified DBM’s to competent Supervisors.

May 2007 – September 2008

SMART Communications, Inc.

Area Manager, Distributor Sales – South Luzon 2 (Laguna, Quezon & Marinduque)

Implemented Project Grayson - Territorial Assignment per PD

Managed 6 Consumer Distributors and 6 DBM’s

June 2006 – April 2007 SMART Communications, Inc.

Area Manager – South Luzon 2 Wireless Center and Consumer Distributor Operation

Managed 7 Wireless Center (San Pablo, Pacific Mall Lucena, SM Lucena, Daet, Naga, Legazpi & Sorsogon Branch Sales Operation) – 3 Branch Sales Supervisors, 6 Agent Coordinator’s and 7 Consumer Distributor

Responsible for Branch profitability and volume attainment for postpaid, prepaid and Smart Wi-Fi (postpaid)

Was able to retain losing branches and convert to a profitable branch - Pacific Mall Lucena, Daet & Sorsogon.

Implemented various sales strategies to increase sales performance of Counter Sales Personnel

June 2005 - May 2006

SMART Communications, Inc.

Branch Sales Supervisor – San Pablo, Pacific Mall Lucena & SM Lucena

Managed 3 Branches, 2 Agent Coordinators and 2 Consumer Distributors

Was able to increase Branch sales performance & profitability by implementing various programs for counter and Agent Coordinators

February 2001 – May 2005 SMART Communications, Inc.

Agent Coordinator – Upper Laguna (Binan – Los Banos)

Recruitment, Training and Retention of Agents

Have the greatest number of active agents in SL.

One of the Top Agent Coordinator of SL in terms of volume attainment & # of active agents.

Carried out Student Buddy agent program via SEP (Smart Entrepreneurship Programs) in UP Los Banos, St. Michael, Binan & UPHR Binan which helps attained airtime and activation target.

Implemented various activities and recruited more Student Buddies in other schools like LCBA, Calamba, Colegio de San de Juan Letran and UPHR, Calamba

Implemented Shockwave Blitzes in Lianas Mall Calamba, Robinson’s Los Banos, Vega Center in Los Banos and Pavilion Mall, Binan.

Recruited NTO’s like internet café, water station, parlors, barber shop, Muslim entrepreneurs to become retailers of Smartload, sim and PPC’s.

August 1998 – December 2000

PILIPINO TELEPHONE CORP.

Account Manager – Corporate Sales Group

Personalized Customer Service to a select group of highly valued corporate/individual accounts with primary focus in North Luzon.

Servicing personally the subscriber, endorsed and promoted the company’s product and services mobilized to increase sales and marketing of PILTEL.

Maintain up-to-date information to provide a high level of subscriber education.

In most cases, acts as a Telecommunication Consultants of accounts with the aim of evaluating and designing solutions for various requirements that involve vital aspects of the company’s operations and administration.

Offers “Solution Selling” to companies that have telecommunication requirements and maintains quality after sales service for all transactions.

Makes proposal, recommendations and conducts product demonstrations to corporate and individual accounts.

July 1997 – July 1998

PILIPINO TELEPHONE CORP.

Warehouse Supervisor

Takes full responsibility for the physical custody of all materials and supplies.

Approves all issuance to requisitioning employees/departments/offices based on authorized signature of the latter.

Checks and ensures that all materials issued are of the right quantity and description as requested.

Checks and verifies all delivery documents.

Ensures all delivered materials meet company standards and conform to specifications as stated in the Purchase Order.

Ensures proper storage of all materials and supplies.

Submits monthly inventory report and/or as requested.

Documents all stock transfers/movements.

Monitors actual count vs. stock card balances and reports discrepancies (if any) to the Warehouse Manager.

Coordinates with Purchasing Department and suppliers as to the schedule of deliveries.

Coordinates with requisitioner as to the schedule of withdrawals.

Supervises stock clerks and material handlers.

Performs other duties as may require by Warehouse Manager.

September 1993 – June 1997 PILIPINO TELEPHONE CORP.

Purchaser

Provides Purchasing services for all operating units such as canvassing, negotiating, purchasing, delivery, and acceptance and stock provisions.

Receives checks, coordinates all purchasing request, and verifies specifications with concerned units if necessary.

Prepares and reviews the issuance of Purchase Order to suppliers.

Check and monitors the stock level inventory of office supplies.

Reviews specification of materials to be imported and prepares necessary documents for placements of order.

Accepts deliveries, check items delivered for quantity, quality, and proper specifications; rejects sub-standards items.

Keeps records of all purchases, Purchase Order, quotations, and brochures; updates price cards.

Technical Expertise

Excellent in written and verbal communication skills in English and Filipino

High level of proficiency in Microsoft Office (Excel, Word, PowerPoint, and Database programs)

Thorough working knowledge of general office procedures, machines, and equipment

Excellent interpersonal skills, ability to establish and maintain excellent work relations in a team environment.

High degree of initiative, flexibility, and resourcefulness with a drive for efficiency and results

Excellent organizational skills, ability to prioritize assignment and work effectively under pressure and minimum supervision.

Extensive and practical hands-on experience in various accounts

Fully dedicated in performing my duties and responsibilities with productive relationship to further the organization

Result oriented and performance driven individual.

Articulates idea clearly and concisely.

Comfortable in initiating and establishing rapport with applet individuals particularly in the decision makers of the company.

PERSONAL DATA

Nickname : Manny

Birthdate : January 4, 1971

Age : 51

Birthplace : Agoo, La Union

Status : Married

Spouse : Luzviminda Estonilo

Mother : Isabel Romero

Father : Manuel Bernal

Language/Dialect : Ilocano, Tagalog, and English

EDUCATION

TERTIARY : ADAMSON UNIVERSITY

San Marcelino, Manila

B.S. COMPUTER ENGINEERING

SECONDARY: ST. MARY’S ACADEMY

Agoo, La Union

PRIMARY : BACSIL ELEMENTARY SCHOOL

Agoo, La Union

CHARACTER REFERENCES

To be provided upon request.

Contact this candidate