Customer Service Representative
Resume:
Emma M. Ciriza
El Paso, Texas 79902
Telephone: Cell 915-***-****
Fax 915-***-****
Education
Austin High School
El Paso, TX
High School Diploma
University of Texas-El Paso
1965-1977
El Paso, Texas
Junior Standing
Secondary Education Major with
Mathematics and Spanish teaching field
Employment
Sitel Operations Corporation (Foundever)
1201 Demonbreun St, Ste 1240
Nashville, TN 37203-1341
October, 2023 to Present
Position: Customer Service Representative
Salary: $15/hr
Duties: Take inbound calls for client Cox Communications
to provide technical support for internet, tv, security service;
mobile phone; passive sales
Sitel Operations Corporation (Foundever)
1201 Demonbreun St, Ste 1240
Nashville, TN 37203-1341
June 24, 2019 to September, 2023
Position: Customer Service Representative
Salary: $15/hr
Duties: Take inbound calls (English/Spanish) for client
Old Republic Home Protection Warranty Company; take homeowner
& realtor home warranty applications; process homeowner claims for
appliances, hvac, plumbing, electrical, misc; also authorized technician diagnostic reports
Teletech at Home, Inc.
c/o Teletech
9197 S Peoria St
Englewood, CO 80112
May, 2015 to December, 2018
Position: Call Taker/Best Buy
Salary: $9.50/hr
Duties: Take inbound calls (English/Spanish) under the auspices of Best Buy Home Theater Sales; process sales, schedule installations, and anything required to maintain good customer service relations.
Sykes/Alpine Access
1290 Broadway, Ste 1400
Denver, CO 80203
December, 2014 to April 25, 2015
Salary: $8.50/hr
Duties: Take incoming calls at home for Pearson Education to assist students to register, locate courses, review transcripts; also take incoming calls at home for Turbo Tax/Intuit with respect to tax returns; assisting with forms; general tax questions, etc.
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