Certified substance abuse supervisee
Resume:
Charlena Penn
Packer - Radial
Eden, NC *****
************@*****.***
Personable and proactive Mental Health Counselor focused on building
positive rapport with a diverse range of clients. Critical thinker who
thrives under pressure. Dedicated to delivering the highest quality of
compassionate care. Knowledge of individual and group behavior and
dynamics, societal trends and influences, and variety of ethnicity and
cultures. Superior time management and interpersonal skills. Passionate
about continuing education through seminars, training programs, and
research.
Willing to relocate: Anywhere
Work Experience
Packer
Radial - Martinsville, VA
April 2019 to Present
Pack items in self-made boxes using fillers to eliminate damage and place on conveyor for shipping.
Production packer.
Picker/ Packer - Higher Dynamics
Radial - Martinsville, VA
October 2018 to April 2019
Pick items from warehouse stock and place on carts to deliver to packers for shipping.
Pack items in self-made boxes using fillers to minimize breakage and place on conveyor for shipping.
Make production rates.
Certified Nursing Assistant
1 - Bayada - Eden, NC
October 2016 to October 2018
Provided emotional support and assisted with daily living activities for those in home with dementia and
Alzheimer's. Provided quality nursing care in accordance with resident
care policies and procedures. Often commended for maintaining the safety, respect and
dignity of residents.
Certified Nursing Assistant
1 - Jacobs Creek Nursing and Rehab - Madison, NC
February 2016 to October 2016
To assist patients with activities for daily living in nursing facility. Maintain dignity and respect as care
was rendered compassionately. Assisting a variety of patients with various
physical and mental conditions. Documenting care given, and status of physical and mental conditions.
Warehouse Worker
Axcess Staffing for WestRock - Martinsville, VA
March 2013 to January 2016
This position was seasonal depending on how much work was available. Had to assemble boxes for
merchandise displays, pack merchandise in display boxes on
conveyor belt and ship boxes to companies. Fast paced work.
Substance Abuse Counselor Intern
Life Changes - Eden, NC
November 2012 to April 2013
Interview and assess clients. Selected and complied relevant information and resources for client.
Support client in overcoming mental and emotional problems that led to mental
health issues. Participated in group discussion, individual counseling. Assessed and
compiled treatment plans, weekly progress notes for each client assigned.
Picker/ Packer
Kelly Services - Eden, NC
January 2010 to December 2012
This position was seasonal and was at warehouses in Virginia. Pick items with list from shelves in
warehouse, items that customers had ordered after picking them were then
packed in shipping boxes, using shipping paper, tape, and order receipts placed in boxes and placed on
conveyor for shipping.
Shoe Sales Associate
Walmart - Eden, NC
May 2008 to October 2009
Greet customers and ascertain what each customer wants or needs. Recommend, select, help, locate or
obtain merchandise based on customer needs and desires. Compute sales
prices, total purchases, receive and process cash/credit payment. Answer questions
regarding the store and its merchandise. Maintain knowledge of current sales and promotions, policies
regarding payment, exchanges and security practices. Place special
orders or call other stores to find desired items.
Picker Packer Operator
Kelly Services - Martinsville, VA
February 2007 to September 2007
Load materials and products into package processing equipment. Clean containers, materials, supplies,
or work areas using cleaning solutions and hand tools. Place or pour
products or materials into containers, using hand tools and equipment, or fill containers from spouts or
chutes. Remove completed or defective products or materials, placing
them on moving equipment in specified areas such as loading docks. Assemble, line, and
pad cartons, crates and containers using hand tools.
Industrial Cleaner
Eden Yarn - Eden, NC
January 2002 to July 2002
Follow procedures for the use of chemical cleaners and power equipment to prevent
damage to floors and fixtures. Clean building floors by sweeping, mopping, scrubbing or vacuuming.
Service, clean or supply restrooms. Gather and empty trash in canteens and
bathrooms.
Spinning Operator
Commonwealth Yarn - Eden, NC
January 1998 to January 2000
Start machines, monitor operations, and adjust as needed. Attend machines with multiple
winding units that wind thread onto shuttle bobbins for use on sewing machines or other
kinds of bobbins for sole-stitching, knitting, or weaving machinery. Inspect products to verify that they
meet specifications and to determine whether machine adjustment is
needed. Attend machines that twist together two or more strands of yarn or insert
additional twists into single strands of yarn to increase strength, smoothness and/or uniformity of yarn.
Knitting Machine Operator
Bassett Walker - Martinsville, VA
September 1986 to October 1988
Start machines, monitor operations and adjust as needed. Inspect products to ensure that
specifications are met. Observe woven cloth to detect weaving defects. Thread yarn, thread and fabric
through guides, needles and rollers of machines for weaving, knitting, or other processing. Examine
looms to determine causes of loom stoppage, such as warp
filling, harness breaks, or mechanical defects.
Education
MA in Human Services Counseling Addiction and Recovery
Liberty University - Lynchburg, VA
2017
BA in Psychology/ Sociology
Ashford University - Clinton, IA
2013
Skills
• Physical and mental health care provider, Counseling clients, Industrial background, Inspector,
Machine Operator, Sales, Knowledge of Computer Programs
• Addiction Counseling
• Individual / Group Counseling
• Mental Health Counseling
• Warehouse Experience
• Sales Experience
• English
• Manufacturing
• Sanitation
• Restaurant Experience
• Customer Service
• Crisis Intervention
• Dementia Care
• Alzheimer's Care
• Social Work
• Behavioral Therapy
• Group Therapy
• Epic
• Cognitive Behavioral Therapy
• Microsoft Excel
• Microsoft Word
• Microsoft Powerpoint
• Social media management
• Assembly
• Forklift
• Computer literacy
• Caregiving
• Patient monitoring
• Warehouse distribution
• Basic math
• Reach truck
Certifications and Licenses
CNA Certification 3/12/ 2016 - 1/31/ 2020
March 2016 to January 2020
NC Certified Peer Support Specialist
March 2019 to March 2021
WRAP
March 2019 to Present
40- Hours Peer Support Specialist Certificate
March 2019 to Present
CPR Certification
CPR Certification
Certified Forklift Operator
April 2021 to April 2024
Lift Truck Classification I, III, IV, V
Completed NSC Lift Truck Operator Training
GTCC
State Tested Nursing Assistant
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