Service Representative Customer

MG

MELANIE GAMBLE

**************@*****.*** 573-***-**** Kennett, MO 63857

Credit Card Payment Processing

Report Creation

Report Generation

Order and Refund Processing

Dunklin County Farm Bureau Kennett,

MO

Customer Service Representative

03/2013 - 09/2018

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Assisted customers with making payments or establishing payment plans to bring accounts current.

Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions. Explained benefits, features and recommendations to maximize client retention.

Trained new hires on products and services, best practices and protocols to reduce process gaps.

Kennett High School Kennett, MO

Language Arts Teacher

01/2007 - 05/2011

Helped develop strong verbal and written communication skills by leading students through listening, speaking, reading and writing activities. Promoted student growth by encouraging independent thinking, judgment and thought expression.

Checked student academic progress by completing verbal exercises, grading assignments and using mandated examinations. Prepared unit and lesson plans for courses of study, following curriculum guidelines and Common Core standards.

Used positive reinforcement method to redirect poor behavior. Taught general education students as well as individuals with learning challenges and special needs within mainstreamed, inclusive classroom. Devised lesson plans aligned with curriculum and met varying student needs.

Determined lesson objectives and clearly communicated to students. Employed assessment tools and strategies to improve instruction methods. Daily Dunklin Democrat Kennett, MO

Advertising Sales Representative

07/1999 - 11/2004

Collaborated with vendors via telephone, email and text prior to large events to coordinate delivery and set up.

Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

Planned travel arrangements for 150 executives and staff. Handled travel arrangements for groups, couples, executives and special Skills

Experience

needs clients.

Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations.

Asked open-ended questions to best understand client needs and determine best travel offerings.

Promoted product branding initiatives, ensuring travel brochures and promotional literature are displayed prominently.

Arkansas State University Jonesboro, AR

Bachelor of Science in Literature/Sociology

05/2006

Education and Training

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