Customer Service Data Entry

Laketa R. Stevenson

**** *. *** **.

Lakeland, FL 33805

Phone: 863-***-****

*******************@*****.***

Skills

Basic MS Word and Excel Telemarketing/ Credit & Collections

Production/Manufacturing Customer Service/Data entry

Employment History

01/22 – 6/24: Badcock Furniture In-Home Service Coordinator Mulberry, FL

Managed in-home repair appointments for existing and new customers. Arranged repair routes for repair technicians. Answered calls from customers needing to schedule and reschedule appointments.

07/18 – 12/21: Publix Fresh Kitchen Assembly Line Operator Lakeland, FL

Monitor associates on assembly line to assure the product is correctly made. Assured the quality and quantity of each product is as requested from Publix Stores. Make sure all associates know what is required of them. Train associates to do every position on assembly line.

12/17 – 07/18: Stryker Production Line Worker Lakeland, FL

Reprocess and remanufacture single-use medical devices (SUDs) is the practice of inspecting, cleaning, function testing, sterilizing and packaging so that they can be clinically and safely used again.

04/17 – 11/17: Publix Print Shop Bindery Helper Lakeland, FL

Manufacture and package promotional materials such as sale signs and tags which advertise the product price on the front of a shelf. Stack the product and shrink wrap it to prepare for distribution to the stores. Package promotional kits for Publix and its customers.

10/16 – 04/17: DS Services Customer Care Agent Lakeland, FL

Billing specialist job duties included providing customers with information for questions about their bill statements, responsible for providing credits to accounts and adjusting bill statements worked as a customer service agent role included saving customer accounts, speaking to irate customers and providing excellent customer service skills. Set appointments for home and office deliveries.

09/14 – 10/16: Panera Bread Production line/Prepare Lakeland, FL

Lead Prep/Cook: Prepares baked goods and sandwiches, soups and salads, catering orders, keeps track of inventory, retail cashier

09/11 - 06/14: Golden Corral Baker Lakeland, FL

Production worker, prepared all baked goods, inventory specialist

10/08 - 03/11: Walgreens Sr. Beauty Adviser Lakeland, FL

Interactions with customers and provided customer service, gave demos on make- up wear and products, in charge of inventory control

12/05 - 12/08: SPH Marketing Customer Service/Billing Specialist Lakeland, FL

Billing specialist job duties included providing customers with information for questions about their bill statements, responsible for providing credits to accounts and adjusting bill statements. Also worked as a customer service agent role included saving customer accounts, speaking to irate customers and providing excellent customer service skills, up sold to customers with HSN accounts and provided information to customers wanting a higher credit limit

08/01 - 05/03 G.C. Services Collections Lakeland, FL

Handled credit and collections accounts, handled inbound and outbound collection calls, duties included making payment arrangements and collecting on accounts 6 months past due and troubleshooting accounts

Education History

11/1997 ITT Technical Institute FL Associate's Degree CADD

05/1996 Lakeland High School FL High School Diploma

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