Customer Service Representative
Resume:
Shernella Lockett
Brooklyn, NY 11206
***********@*****.***
SUMMARY OF QUALIFICATION:
A highly motivated individual who has demonstrated the ability to function successfully as part of a team as well as independently. Adept at handling difficult situations with complete courtesy and professionalism. Quickly learn policies and job procedures, effective customer service, communication and interpersonal skills and immediately use knowledge to impact job performance. Reliable, confident, always prepared for new challenges and willing to do what is needed to meet established goals. EXPERIENCE:
URBANMAIDGREEN New York, NY
Residential and Commercial Cleaning 9/16-Present
Removing trash
Dusting, disinfecting, mopping commercial and residential space
Cleaning restroom
Restock supplies
Maintained mirrors, laundry, beds, dishes, bathrooms, kitchens, vacuum and organize SINAI VAN SERVICE Queens, NY
Customer Service 1/14-12/15
Assisted Social Worker in Brooklyn Hospital
Handle discharge from hospital to home
Handle different insurance companies
Communicate with Logisticare daily for transportation
Arrange transportation with customer care daily form home to hospital Great Ambulette Service, Inc. Brooklyn, NY
Customer Service Representative 4/11-3/12
Call customer daily for transportation arrangements
Input orders daily into computer system
Handled customer’s account complaints
Called customer for work schedules
Placed order via telephone
Obtained price for transportation
Answered telephones and directed called accordingly
Made sure Medicaid status was active in order to provide transportation service Adamo Transportation Brooklyn, NY
Customer Service 1/04-4/11
Supervise office staff with phone clientele
Perform daily telemarketing for new account for the company
Train new employees for customer service
Schedule appointment as per owners request in regards to new accounts
Customer service
Billing daily for neighborhood health provider
EDUCATION:
Arbor E & T/NYJP Brooklyn, NY
Education and Training Program
Prospect Heights High School Brooklyn, NY
Academic Diploma
REFERENCES FURNISHED UPON REQUEST
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