Front Desk Executive Housekeeper

TATIANA IORDAKI

**** **** ******, ***. **, Brooklyn, NY 11214

347-***-****; **************@*****.***

SUMMARY OF QUALIFICATIONS:

- Detail oriented, able to learn quickly, hard-working, multi-tasking, extremely organized and efficient

- Self-motivated, able to work independently under pressure of deadlines and changing requirements or as part of a team

- Experienced in office work, secretarial work, public and customer relations, in hotel pre-opening procedures, professional user of knowcross, Alice, opera -housekeeping; fidelio 6, fidelio 8 - front desk

EXPERIENCE:

Pestana Hotels at New York –May 2022/ present

Pestana Park Avenue, New York –May 2022/ present

Pestana Times Square, New York –July 2022/ present

-Director of Housekeeping

Marriott Residence Inn/Courtyard, pre-opening, New York – July 2021/ present

-Complex Executive Housekeeper

Walker Hotel Tribeca, pre-opening, New York – July 2019/ February 2020

-Director of Housekeeping

-Leaded, directed and overseed all Housekeeping operations including; staffing, training, budgeting, forecasting, purchasing, inventory control, implementation and accountability for all procedures and operational standards

-Interviewed, hired, trained, recommended performance evaluations, resolved problems, provided open communication and recommended discipline and/or termination when appropriate.

-Arlo Group, Arlo Nomad, pre-opening, New York - May 2016/June 2019

Manager/Executive Housekeeper

-Managed and developed the performance of Housekeeping staff including supervision, motivation, counseling and professional development.

-Provided clear direction in assigning and instructing housekeeping staff in details of work.

-Planed, organized, and monitored staff activities to ensured compliance with quality assurance standards set by the hotel, which requires continuous visual inspection of guest rooms and public space areas including restaurant, lounges, meeting rooms.

-Established and maintained adequate supplies for efficient operation of the department.

- Hilton Garden Inn Central Park, New York – December 2015/May 2016 –

Housekeeping Supervisor

-Trained, coached and supported associates, ensuring they perform in accordance with established brand or hotel standards

-Trained staff to clean rooms in an efficient manner according to established standards or partner with an external vendor to ensure staff is trained properly.

-Issued cleaning supplies and equipment to associates.

-On occasion, assisted staff with cleaning rooms.

-Practiced safe work habits and wear protective safety equipment.

-

-Hotel “Victoria”, Chelyabinsk, Russia - February 2006/July 2008 –

-Front Desk Manager

-Assisted guests efficiently and courteously in all Front Office related functions, while projecting high standards of service and professional hospitality at all times.

-Performed all Front Office associate duties as outlined in hotel specific training outlines and property specific checklists.

-Familiar with frequently used Standard Operations Procedures.

School #41, Chelyabinsk, Russia - September 2004/September 2006

- English language Teacher

- Taught English grammar, reading, writing, and speaking

- Created lesson unites/plans

- Organized trip fields to the libraries, museums, and places of interest

- Prepared students for English language tests

EDUCATION:

1999-2004 - The University of Russian Academy of Education. Moscow, Russia

MA in Linguistics

LANGUAGES: English, Russian REFERENCES: Upon Request

Contact this candidate