Customer Service A Dedicated
Resume:
VANDANA
D E T A I L S
ADDRESS
Fremont
California
PHONE
****************@*****.***
S K I L L S
Leadership
Adaptability
Communication
Communication Skills
Customer Service
Teamwork
L A N G U A G E S
English
Hindi
P R O F I L E
A dedicated and experienced professional with a Bachelor of Science degree and a robust background in franchise management and hospitality. With four years of experience as a franchise owner for Indian Post and one year as a motel manager, I have developed exceptional skills in operations management, customer service, and team leadership. Known for my strategic planning and problem-solving abilities, I am committed to delivering high-quality service and driving business success.
E M P L O Y M E N T H I S T O R Y
Franchise Owner, Department of Post / Indian Post Panipat India Mar 2020 — Jan 2023
• Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
• Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service
• Utilized sales techniques and strategies to build customer relationships and close sales, resulting in a 11% increase in sales
• Operated cash register, credit card machine, and other electronic equipment accurately and efficiently
• Worked with project managers to develop and implement strategies for cost savings and resource optimization
Manager, Rivercity Inn Motel Jacksonville Florida Aug 2023 — May 2024
• Developed and maintained relationships with hotel guests to increase loyalty and repeat business
• Exceeded the daily occupancy goals of the hotel by 8%, resulting in an increase in revenue for the hotel
• Coordinated complex travel arrangements, including flight and hotel bookings, car rentals, and other logistics
• Maintained up-to-date knowledge of hotel services, rates, and promotions E D U C A T I O N
Bachelors in Science, Kurukshetra University Jind, India Apr 2009 — Jun 2013
Graduated with honors.
Diploma in Education, LCRT College of Education Panipat India Sep 2013 — Nov 2016
Graduated with high honors.
R E F E R E N C E S
References available upon request
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