Support Specialist Quality Assurance
Resume:
WORK HISTORY:
CAE
DFW Airport, TX
Global Air Carrier Support Specialist
Worked in the Regulatory & Compliance department, supporting pilot training on Part 135 aircraft. Advised and
facilitated new and existing operators on the requirements of the FAA and their POI before training their pilots.
Ensured that our Instructor Pilots were current on their reviews and trainings in both Ground School and in the
Simulator.
Guaranteed Rate
Colleyville, TX
VP of Mortgage Lending
09/2022 -01/2023
Met with applicants to obtain information for loan applications and answer questions about their loan
process. Compiled applications and paperwork and double-checked for accuracy. Analyzed applicants’
financial status, credit, and property evaluations to determine feasibility of granting loans. Approved or
denied loan applications and explained reasoning behind decisions
Legacy Home Loans
Keller, TX
Branch Manager / Loan Originator
08/2021 -09/2022
Answered customer inquiries involving rates, products, and loan application status to ensure a quality
customer experience. Educated customers on a variety of loan products and available credit options to
promote valuable decision making. Delivered high levels of customer service to facilitate smooth
processes. Analyzed applicants’ financial status, credit and property evaluation to determine feasibility of
granting loan.
Fairway Mortgage
Carrollton, TX
AVP, Origination Training
08/2012 -03/2020
Traveled to newly acquired branches to acclimate and train them on company systems and procedures.
Hired, trained, developed, and supervised a team of 14 employees. Supported senior leadership by
reviewing and prioritizing strategic initiatives. Worked with regulatory representatives to complete
accurate filings and maintain compliance.
Bank of America
Fort Worth, TX
Underwriter / Loan Originator
08/2006 -03/2012
Began as a mortgage loan officer at Countrywide Home Loans, consistently lead team in loan quality and
loan pull through rates. Promoted to the Countrywide Conversion Team during the Bank of America
acquisition. Transitioned to MHA mortgage loan underwriter following the acquisition, examining loan
documentation for accuracy and completeness to ensure underwriting approval.
EDUCATION:
Northwood University Cedar Hill, TX
Bachelor of Science - Banking, Finance, and Management (Triple Major – Magna Cum Laude)
REFERENCES:
Mike Eads
Senior Global Air Carrier Support Specialist
CAE
*********@*****.***
Reference Type: Supervisor
Marion Shepherd
Corporate Regional Trainer
Fairway Mortgage
**.********@*****.***
Reference Type: Supervisor
Greg Owen
Owner/Acquisition Specialist
DFW Sell Fast
**********@*****.***
Reference Type: Personal
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