General Manager. AGM. Manager.
Resume:
DC David Castro **** Spring Harbor Circle, Mount Dora, Florida
32757
*****.*********@*****.***
Highly reliable and dedicated hospitality leader with a strong customer service record and a stellar work ethic. Experienced food and beverage manager with a proven track record of helping restaurants find succes. Experience in the creation of menus, coordinating staff and meeting industry standards.
Highlights
Professional Experience
General Manager Las Palmas Cuban Restaurant, Mount Dora, Florida January 2024 - Present Formulating overall strategy, managing people and establishing policies. Thoughtful and confident decision-maker, helping the team develop and be productive, while ensuring the profits are on the rise. To ensure strategic goals are met by setting operational policies, creating and maintaining budgets, managing employees and much more. Assistant General Manager GATORS DOCKSIDE, Eustis, Florida September 2022 - July 2023 Head Server Bartender Assistant Manager Pier 115 Bar & Grill, Edgewater, NJ September 2020 - August 2022 Trainer for the new FOH Staff. Creative of world class specialty cocktails. Curator of private events. Opener and closer. Accountant for the end of the shifts. Head Server Bartender BXL Cafe, Manhattan, NY October 2017 - March 2020 Stock service stations with items such as beers, wines and liquors. Welcoming guests.
Taking care of customers.
Monitor food distribution, ensuring that meals are delivered correctly. Preparing and serving cocktails.
Pouring beers, wines, coffee and teas.
Ensuring all the guests enjoy themselves and have a great time at the bar restaurant. Total checks, present them to customers, and accept payment for services.• Handled a high volume of customers regularly d
Excellent grasp of safety and sanitation standards Superior organization and problem-solving skills
Outstanding cash register and credit card machine operation abilities Strong interpersonal and customer service skills
Great ability to follow oral and written instructions Managing day-to-day operations.
Handling opening and closing of office and restaurant. On charge of the creativity for the creation of seasonal specialty menus. Training the team. BOF AND FOH.
Payroll development.
Hiring the right candidates for vacant positions.
Coordinator of special activities.
Education
Bachelor's degree in Music Education UCCART
Key Skills
Restaurant Management
Continuous improvement
Content creation
Guest Services
Fast learning
Bilingual
Merchandising
Microsoft Offices
Social media marketing
Analysis skills
Organizational Skills
Fine dining experience
POS
Succession planning
Team management and leadership
Knowledge of hospitality industry trends
Problem-solving skills
Ability to work under pressure
Compliance with safety and health regulations
Vendor and supplier relationship management
Customer satisfaction program development
Staff training and development
Cost control and reduction
Decision-making skills.
Marketing strategy development
Event planning and execution
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