Customer Service Representative

Location:

Pittsburgh, PA

Posted:

July 05, 2024

Contact this candidate

Resume:

Faith S. Norman

*** ****** *******

Aliquippa, PA. 15001

**************@*****.***

724-***-****

Education:

Beaver Falls Beauty Academy

*** **** ******, ****** *****, PA 15010

November 2020 – September 2021

Robert Morris University

Bachelor of Science: Organizational Leadership

70 Credits

Beaver County Community College

Associate Degree: Human Relations

December 2006-May 2008

Professional Experience:

CVS Health

September 2019-December 2019

Pharmacy Technician

Enter and maintain prescriptions data using our computer system

Answer incoming phone calls and field patient questions

Contact doctor’s offices or hospitals to clarify prescription information

Disburse completed and confirmed prescriptions to patients

Answer patient questions and address customer service issues when they arise

Assisting with insurance claims processing (usually a pharmacist will handle this, but assistant’s help will be needed – the entire process is done online)

Stocking and pricing of medications in inventory

Ensuring availability of drugs by delivering them to patients or facilities

Maintaining pharmacy’s (and its patients’ employees’) safety by adhering to infection-control procedures, policies and regulations

Assist the pharmacist with maintaining the ongoing medication inventory and place medication orders when instructed.

AllianceRX Walgreens Prime/Healthcare Solutions

June 2019-August 2019

PCC/Customer Service Representative

Experienced working in a fast pace office setting

Analyzes and process insurance claims

Fill prescriptions orders, provide information to patients and other healthcare professionals

Set up orders to be delivered in a professional and timely manner

Express Scripts

January 2018-May 2019

Benefit/Insurance Specialist

Process of verifying the patient’s active medical coverage with the insurance company and preventing billing issues

Call to the medical insurance company and you speak with a representative to obtain the patient’s medical insurance benefits

Seek Level of Extra Help (Part D) Information for how to find level of Extra Help for Medicare prescription drug coverage (Part D). Copays, Coinsurances, and Deductibles

Validates information on all medical claims from patients seeking payment from their insurance company

CVS Health

November 2017-October 2018

PSR/Insurance Claim Processor

Experienced working in a fast pace office setting

Analyzes and process insurance claims

Fill prescriptions orders, provide information to patients and other healthcare professionals

Set up orders to be delivered in a professional and timely manner

1st Team Staffing/Pandora

August 2017 – Current

Sorter/Data Entry

Experienced working in a fast paced demanding environment

Administrative support, customer service and data entry

Sort, count, package, and label jewelry

Work in conjunction with management and team leads

Alorica

August 2014-July 2017

Billing/Client Service Representative

Provide excellent client service support for customers

Create presentations using Excel, Word, and Powerpoint

Process reconnections and paper work

Update client information, create passwords

Took payments over phone

Help set up payment arrangements for customers

Ibex

April 2013-July 2014

Call Center Representative

Provided high level customer service

Supported clients in other areas as needed

Experienced working in a fast paced demanding environment

Generated client satisfaction and growth of business

Reviewed essential weekly and monthly reports to ensure accuracy with accounts. Ensure personal data and accounts were updated and precise

Hamonetics

July 2001- July 2014

Administrative Assistant

Administrative support, customer service and data entry

Billing Client Service Representative

Created presentation using Word, Excel and PowerPoint for managers

Made tubing and bottles

Worked various assignments answering phones, filing, setting appointments, setting calendar for managers, assisted with meeting management, prepare expense documents

Hampton Inn

December 2005 – March 2007

Front Desk Associate

Checked guests in and out of Hotel, Issued room keys, pamphlets, and discount cards

Worked in conjunction with bell staff to assist guests to their rooms

Arranged transportation for guests, comported bills, collected payment and made change for guests

Ran various reports on computer for management

References

Amber Green

600 Glenwood Ave

Front Apt #1

Ambridge, PA