Customer Service Class A

King Roberts

Atlanta, GA – 404-***-****

***************@*****.***

Meticulously detailed driver with 5 years of driving experience and customer service, seeking a Class A CDL driver position. I’m an effective communicator and safety-conscious driver with the ability to read and interpret documents and good documentation skills. I am currently seeking a career change to utilize my cross functional skills in managing, customer service and communication, computer literacy, and safety down a new career path. I am an avid leader, listener and fast learner ready to conquer and bloom in my next chapter. Work Experience

CDL Class A Driver

United Distributors - Smyrna, GA

May 2022 to Present

• Lead and supervised driver helpers and Driver responsibilities for optimum delivery.

• Built and maintained excellent customer service by consistently delivering orders on time.

• Comply with all Department of Transportation standards and regulations and maintain a good driving record

• Unload and deliver products at assigned stops frequently using pallet jack or forklift

• Verify count and condition of goods unloaded and accurately report all overages, shortages, and breakage/damage

• Report customer needs and concerns to appropriate management and participate in delivering resolutions

• Complete pre-trip inspections before leaving the warehouse and post-trip inspections upon return to the warehouse and properly document all maintenance problems and defects in writing CDL Class a Driver

WESTERN EXPRESS

January 2022 to May 2022

• transport freight from origin to destinations – GA, NC, FL, AL, SC, TN- per customer contract agreements

• Coordinate daily deliveries in accordance with customer schedules; adjusted itineraries to accommodate peak delivery times and alternate routing needs

• Prepare and manage delivery authorization, pickup documentation, and manifests

• Perform and record daily pre-trip and post trip inspections using company checklist and submitted detailed reports after trips and deliveries

• Record and reconcile delivery and trip expenses, and reviewed invoices for accuracy and completion

• Reinforce and uphold DOT regulations, OSHA requirements, and company policies and procedure Package Delivery Driver

UNITED PARCEL SERVICE

April 2020 to November 2021

• Package delivery for residential and commercial areas

• Excellent customer contact and driving skills

• Transport clients and/or packages to and from destinations

• Fulfill administrative needs, like office pickups and the like Pre-load Package Handler Supervisor

UNITED PARCEL SERVICE

November 2018 to April 2020

• Scheduling, assigning and supervising package handlers

• Sort and group package by location

• Load packages into delivery trucks

• Unload feeder trucks onto conveyor belts for sorting

• Irregular package team lead for sorting and loading of packages that are considered irregular in size King Roberts

Atlanta, GA – 404-***-****

***************@*****.***

Dear Prospective Employer,

In this cover letter, I intend to give you more insight into myself as an individual and prospective employee rather than what my resume outlines as my skills and experience. I am seeking a career change for better life and family balance and believe the skills and experience I possess, particularly my soft skills, makes me a great candidate for the role. I am ready for a new challenge and believe this position will point me in the right direction to building a lasting a fulfilling career.

In all my previous roles, I have had the opportunity to develop and strengthen my interpersonal skills such as verbal and nonverbal communication, the ability to handle conflict, teamwork, empathy, listening, and a positive attitude. I am a team player, but can also thrive in an individual contributor role given my self-motivation. These skills are cross functional and will help me succeed in any role, but particularly this one. Despite the industry and career shift, I am confident that these skills will support me in bringing a high level of success to your organization as well as my team members. As evidence in my resume- I have had the opportunity to work with heavy machinery, tools and equipment that will also serve as relatable experience for this role. I recognize the need for safety training and policies as it relates to machinery while maintain process and material optimization. All of this is important as it relates to achieving organizational goals as well as challenges. I believe I am the ideal candidate to help your organization achieve such. Thank you for your time and thank you for considering me for the role. King B. Roberts

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