Branch Manager Customer Service
Resume:
Carlos
Osuna
OBJECTIVE
My primary objective is to provide a safe
and nurturing learning environment that
encourages student growth and
development. I aim to facilitate engaging
and challenging instruction that fosters a
love for learning, critical thinking, and
problem-solving skills.
REFERENCES
Available upon request.
ADDRESS
24218 Hickory Pass
San Antonio, TX 78264
PHONE
*.*******@*****.***
EXPERIENCE
SEP 2022 - CURRENT
SELF EMPLOYED ROMMEL CONSTRUCTION Rocky Mount, NC Key responsibilities: Installation of Unadyn Equipment in assorted industrial plants, installation of aluminum pipe 1 :" - 10” pipe for resin, installation of silos as well as mezzanines. JAN 2020 – JULY 2022
BRANCH MANAGER LONESTAR FORKLIFT San Antonio, TX As a Branch Manager, I was responsible for all activities at the store location, including reviewing P & L monthly statement. I established sales, profitability goals and managed proper fleet levels. AUG 2018 – JAN 2020
BRANCH MANAGER TEXAS FIRST RENTALS Three Rivers, TX As a Branch Manager, I was responsible for all activities at the store location, including reviewing P & L and G/L monthly statements. I established sales, profitability goals and managed proper fleet levels. planned and established systems to control expenses. Specific duties include but are not limited to:
• Management of branch operations and personnel
• Plans, directs and coordinates all rental equipment operations within the branch supervised
• Manage branch fleet acquisitions, maintenance, disposals and relocations
• Analyzes financial statements, work closely with sales team to drive revenue and control expenses by preparing and implementing a branch budget.
• Lead sales and marketing initiatives, market share and customer retention
• Manage and mentor personnel through hiring,
performance reviews, coaching, career development, motivation and termination
• Communicates job expectations and fosters a climate conducive to optimizing performance and outcomes
• Assists with equipment demonstrations and technical support
SEP 2009 – AUG 2018
PROFIT CENTER MANAGER SUNBELT RENTALS Selma, TX Profit Center Manager is responsible for the overall direction, coordination and evaluation of the rental center. This includes manager Customer Service Reps., Service Manager, Drivers, Mechanics and Salesreps. As well as the operational and financial reporting on each function.
• Managed and Maintained Equipment Rental Fleet of approximately $17 Million at 32 months average fleet age
• Annual total revenue of $8.6 Million TTM, average at
$718.4K per month YOY improvement of 17.5 %
• Profit Center Contribution TTM $3.1 Million average at
$261.5K per month YOU increase of 15%
• Increased TTM ROI to 23.4%
• Maintained an Unavailable % fleet to 15.5% YTD
• Parts Sales Margin CY 41.6%, Merchandise Sales Margin CY 39.7% YTD
• Major Builds supported in and around San Antonio, TX: Comal County Jail in New Braunfels – Yates-Sundt JV
(General Contractor, IKEA in San Antonio – Tribble & Stephens (General Contractor), Ben E Keith Distribution Center in Selma, TX – ESI Group (General Contractor) and Wash Tub’s in San Antonio – Vizza Mechanical (General Contractor)
• Reviewed all contracts raised on a daily basis: Creations, amendments, suspensions and terminations.
• Assessed daily need for purchasing equipment through feedback from salesmen, rental managers, customer
feedback, supplier salesmen and Marketing Department Product Managers
• Managed 3 Outside Sales Reps, Assess, modify and improve Sales Plan eve3ry week and ensure that it is carried out appropriately
• Ensure ongoing compliance with all statutory requirements
• Ensure that Service Manager is aware of all equipment not available for rent and work towards goal of less than 13% unavailable.
• Ensure that Rental Center Yard facility and staff are in a presentable state
• Accountable for monthly rental income forecast, daily contract count and capitol approval requests
• Interview, hire and train employees: plan, assign and direct work: appraise performance: reward and discipline
employees: address complaints and resolve problems with both internal and external customers
NOV 1997 – FEB 2009
BRANCH MANAGER RENTAL SERVICE CORPORATION San
Antonio, TX
• Managed day to day operations of the branch, including P
& L’s and G/L’s and budget planning
• Implemented, sustained and developed quality process improvements that focused on safety, financials, operations and customer service.
• In coordination with District Manager, I established Sales, profit goals and ensured that proper inventory levels were maintained
• Ensured all rental equipment operations run effectively and efficiently in order to increase location sales and profits
• Managed more than 40 employees at one time
• Various positions held within the company: Yard
Technician, Inside Sales, Assistant Branch Manager, Dispatcher, Operations Manager, Branch Manager, Hub Manager
EDUCATION
Aerial Work Platform (AWP)
Certified (MEWP)
OSHA General Industry Safety Certified
Forklift Certified
Soft Skills Training at HOLT
Bilingual
TECHNICAL
• Wynne System
• Point of Sale System
• MS Office Suite: Excel, Word, Power Point
• Lotus Notes
• SoftBase
LEADERSHIP
With over 25 years of leadership as well as management experience, I know what it takes to successfully lead a team and to be able to provide a comfortable work environment. Maintained a Total Recordable Incident Rate of 0% and Vehicle Incident Rate of 0% for approximately 3 years.
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