Customer Service Representative
Resume:
●Michelle V.Bay
•Phone:775-***-****
•E-mail:***********@*****.***
●OBJECTIVE
I would like to get a job that is in the CSR field,call center,administrative assistant,reception,bookeeping,accounting,&data entry environment, I have a lot of experience with inbound / outbound phone calls,multi-phone lines,accounting,&customer service. I want to help my customers with anything and everything they need help with. I want to be able to have a great career one day.
KEY QUALIFICATIONS
I'm an experienced customer service representative.I've worked for
●G2 Secure-12/27 to current.Reno airport baggage claims office for American airlines.~I currently work here helping customers with th
●BLACKHAWK NETWORK-VZW EV DEP.
I did work at Blackhawk network.Its a remote role.I validate Verizon Wireless customers that work at certain employers and have Verizon as their phone service.These customers get a discount benefit from Verizon Wireless on their Verizon Wireless bill. Customers call me to help them get this discount and if there's any problems with getting it I would help them on that as well. It's a full time job.i want to leave cause there r many practices in this role that are morally wrong for customers.My customers r everything for me and I strive to make there life easier if I can.Also the pat is not great.They pay me $14.00 an hr.Im seeking employment that starts at $16.00 an hr. I will stay at this job until I find a new one because I have a family to support.
●TELEPERFORMANCE- 2020-
March,2022.-
I am contracted through Teleperformance and the company I work for is Bank of America in the deposits Dept.
I pick up inbound phone calls from customers who are calling bofa for info about the bank /savings account, any type of questions that have to do about there bank account they would call me for help.They also call to put stop payments on a purchase or bill pay, if they have a billing dispute, overdraft charges,nsf charges,charges, problems,fraud,or complaints.
●CSR (Customer Service Rep), Optum Health/AARP -- 08-2015 to 01-2017
· Picking up inbound phone calls for Optum health in a call center setting.
· I would do billing, start AARP membership for customers that want to.
· Start new customers to get Optum health insurance.
· Take payments for their UHC or AARP for the premium insurance.
· Anything they need help with signing them up on UHC or AARP.
●CSR,Blackhawk Network/VZW (Verizon Wireless) -- 06-2010 to 11-2015
· I picked up inbound phone calls from VZW customers who need tech support for their VZWmobile phone or if they have a problem with their plan and they want to change it to just simply wanting to pay their monthly bills, join Optum health orAARP, or I help customers with anything they needed help with.
Personal care assistant (PCA), Saint Mary's PAS Program – 08-2006 to 06-2010
· Taking care of disabled adults who cannot take care of themselves due to the disabilities.
· I would help them with everyday life from going to the restroom, taking showers, putting on clothes, hygiene cooking, cleaning, driving them to and from their work if they are capable of working, and driving them to do other fun activities and help them do their grocery shopping as well.
●Receptionist,Care health foundation -- 03-2003 to 10-2006
· Picking up phone calls, and taking messages
· Bookkeeping
· Accounting
· Any Assistance my manager needed and kept the office organized.
●EDUCATION
Carson CityHigh School
High SchoolDiploma, 3.5/4.0 gpa
June, 2003
Basic High Schooleducation.
●REFERENCE
· DanielBoatner is an employer/manager that I worked for at Blackhawk network-(775)-467
· Anna D'Angelo another employer/manager- 775-***-****
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