Manager IT Infrastructure

KABELO AARON BOCA

CV CURRICULUM VITAE

Rosa Royale, 17 Olea Road, Midrand, 1687 Male Born: 25 October Language: English (Fluent) Driving: Full clean license Mobile number: 073-***-**** ******@*****.***

EXPERIENCE

January

2016 –

Current

Overall experience – 13 years

ICT Infrastructure Manager, NYDA (8 years)

· ICT Capacity Management: Design, implement, and manage short- and long-term ICT strategic infrastructure plans to make certain network capacity meets existing and future requirements.

· ICT Budget Monitoring and Asset Management: Preparation of budgets, monitoring and management of all aspects of ICT expenditure and coordination and management of a review of our long-term sourcing strategy.

· ICT Strategy: Develop and implement the organizational IT strategy, ensuring alignment with business goals and manage resources in executing and achieving business strategy.

· People Management: Provide guidance to junior members of the team, direct and administrate a contingent of network analysts and technicians, and where necessary, conduct performance reviews and corrective action.

· Infrastructure Management: Manage network performance, and server performance and provide network performance statistics and reports. Designs, and implements, digital telecommunications equipment and VoIP services in the agency.

· Change Control Management: Coordinate the operations of the Agency’s ICT change control process, including coordination of our Change Control Boards

(Applications Development and Infrastructure) to ensure that all changes are completed in a coordinated and controlled manner.

· Risk and Business Continuity Management: Perform IT Risk Assessment on proposed IT Service Continuity Management solutions.

· Vendor Management: Prepare RFPs, bid proposals, contracts, the scope of work, reports, and other documentation for IT projects.

· IT Audit and Governance: Develop, implement, and review on an ongoing basis, ICT policies and standard operating procedures covering the full range of our ICT activities, and coordinate ICT disaster recovery testing activities.

· Project Management: Define, plan, and direct the execution of a broad range of technical projects, while balancing the competing demands of scope, time, cost, quality, resources, and risk.

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******@*****.*** Kabelo Boca 073-***-**** Kabelo Aaron November

2014 –

December

2015

ICT Specialist, NYDA (1 year, 2months)

· Install, configure, administer, and troubleshoot an environment consisting of HP, Dell, 3Com, and Cisco network technologies including enterprise-class routers, firewalls, back-up, and switches.

· Support and maintain Active Directory environment, applications, security, and system logs.

· Assist with support and maintenance of voice, video, and data infrastructure.

· Ensure all systems have the latest updates, patches, and virus protection.

· Monitor system and network utilization and assist with capacity planning.

· Support and document help desk activities as required using help desk software.

· Assist in developing and maintaining procedures and technical documentation.

· Provide 2nd and 3rd line Infrastructure support to the ICT Team.

· SCCM, Hyper-V, SAN, LYNC, Exchange 2010.

May 2014 –

November

2014

Team Leader Server Engineer, Paracon: Dimension Data (7 Months)

· Working with the support team to support and maintain the IT infrastructure of clients.

· Incident and request coordination, logging tracking, and updating all client service requests ITSM, Remedy.

· Managing all service requests against relevant SLA and preventing such service requests from breaching through ownership of a call cycle.

· Administration of Microsoft Lync Servers, server 2003, 2008, 2008R2, 2012, 2012R2.

· Administration of Air watch, Android, IOS, Blackberry Enterprise Servers BES 5, BES 10.

· Change control management and 3rd party management.

· Standard Operating Procedures documentation and reporting.

· Responding to client requests and automated proactive alerting. October

2011 –

April 2014

Technical Support Consultant, NYDA (2 years, 6 Months)

· Support and maintenance of the network environment.

· Support and maintenance of the server room and DR site.

· Support and maintenance of the Dell EqualLogic HQ SAN.

· Support and maintain sites [branches and districts].

· Implementation of a DR site and replication of data.

· Windows Active Directory – DHCP – DNS.

· Backup all production servers daily with Symantec solution.

· Monitor patch management and security updates.

· Report Monthly on the Status and changes in the infrastructure.

· Project executions and progress reporting to the business. e-mail Facebook Telephone Linkedin

******@*****.*** Kabelo Boca 073-***-**** Kabelo Aaron 1 January

2010 –

September

2011

Junior Support Consultant, Gijima Technology People (1 years, 9 Months)

· Assist with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, and software.

· Design, configure, and test computer hardware, networking software, and operating system software.

· Configure, test, maintain, monitor, and troubleshoot end-user telecommunications hardware/software, and telephony devices.

· Plan, coordinate, and implement network security measures to protect data, software, and hardware.

· Perform routine network start-up and shutdown procedures, maintain control records, data backups, and disaster recovery operations.

· Monitor and respond to hardware and software problems utilizing a variety of hardware, and software testing tools and techniques and escalation procedures relative to appropriate SLA.

· Maintain and administer computer networks and related computing environments and perform deployment, administration, and security maintenance of Windows Server.

· Recommend changes to improve systems and network configurations and determine hardware or software requirements.

· Maintains current knowledge of relevant technology as assigned. QUALIFICATIONS

2022 B-Tech: Computer Systems Engineering, NQF Level 7 Institution: Tshwane University of Technology Student no: 219365705

2013 N-Dip: Computer Systems Engineering, NQF Level 6 Institution: Vaal University of Technology Student no: 206049056

2005 Umalusi Senior Certificate; Secondary School: HF Tlou High School Professional Development

· ITIL Foundation.

· Windows Server 2012-2019 (Microsoft Hyper-V and Dell EqualLogic SAN)

· Cloud Computing (O365, Intune, Azure & AD, Endpoint, SharePoint, Dynamics)

· Linux Ubuntu (16.4-20.4)

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******@*****.*** Kabelo Boca 073-***-**** Kabelo Aaron SUCCESSFUL PROJECTS

· Implementation of ERP (Open-source ERP Odoo)

· Implementation of Intune, Azure (AD, Virtualization of Servers, Back UP)

· Migration to Office 365 Online (Exchange, Teams, SharePoint, Private Cloud, SaaS, PaaS)

· Implementation and Infrastructure upgrade (MPLS, SD-Wan, VoIP, Corporate Wi-Fi, VLans, QoS)

· Windows Server 2012-2019 (Microsoft Hyper-V and Dell EqualLogic SAN)

· Cloud Computing (O365, Intune, Azure & AD, Endpoint, SharePoint, Dynamics) SKILLS

· Business strategy, Business Continuity

· ERP - Enterprise resource planning

· Team leadership and management

· Governance, Cyber security, IT policies, IT Audit

· Budget management, Project Management

· Cloud Computing, Azure, O365

· ICT Infrastructure Networks, LAN, WAN, VoIP

REFERENCES

Mr. Cyril

Ramavhona

Ms. Zinhle

Bhengu

Mr. Prince

Motloung

Designation: Former Senior Manager ICT Company: NYDA Contacts: +27-61-581-**** *****.*********@*****.*** Designation: Former Applications Manager Company: NYDA Contacts: Cell phone: +27-82-587-****: *******@*****.*** Designation: Manager: Business Applications Manager ICT Company: NYDA Contacts: +27-76-747-**** ******.********@****.***.**

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