Customer Service Agent
Resume:
EDUCATION
I am a proactive, organized and responsible person, with excellent interpersonal relationships. With 6 years of experience in the field of customer service agent, I stand out for my commitment to provide excellent work, quick decision making and good management of work pressure and computer programs. I am looking for a dynamic and challenging position to continue to develop my career of serving customers in whatever they need. DAVID
ROMERO
Colegio La Salle
High School Complete
2009 - 2014
SKILLS
Assist client with car rental, as well as manage their interested for any vehicule base on location they were trying to move too.
Anwers and discuss any concern over the phone to provide great assistent to client in their troubles. Solve any issue in regards payments, return of equipment, overlook also the great deals to offer clients for future rentals, also manage bookings an macth any price base on state. Assitant Mannager Remote June 2024 - Feb 2022
UHAUL
*******************@*****.***
1100 Fox Meadow Dr. #264.
Alvin, Texas. Zip Code: 77511- 1676
WORK EXPERIENCE
Strategics thinking and problem
solving
Computer proficiency (teams, excel,
word)
Proactive
Strong verbal and written
communication skills
Computer proficiency (teams, excel,
word)
Bilingual
Detail-oriented and able to handle
multiple tasks simultaneously
provide inbound and outbound call, call calling, anwers any concern for client in regards products purchase over the phone or on online, also anwers issue for their credit report, and transsaction for their debit/credit card. Clear all custumer needs in regards their acct, their transaction, or any concern with a specific product. Solve conflict, answers their concerns, any despitude and aware or any inquires which help them be clear with their acct, always providing the best costumer service with a great consumer attitude. Assitant Mannager Remote March 2020 - Jan 2022
TELEPERFORMANCE USA
Payments, change of plans, soft sales, new services installations. Tech support, field support for installation technitians, device replacement. Captured daily an average of 30 leads per day for new services or extensions on their contract. Conducted call service satisfaction surveys to calling customers. Customer Service for Tech Support Feb 2018 - Dic 2021 OPTUM WFH
Diploma Obtained
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