Assistant

NM

NATASHA MUFFETT

natashamuffett****@gmail.com 325-***-**** Hope Mills, NC 28348

Organized and detail-oriented Teller with cash handling and customer service experience. Proven expertise in general accounting and finance concepts. Astute professional providing well-rounded customer service with strong communication skills, sales experience and deep knowledge of banking industry. Self-motivated banking professional offering strong communication and quick thinking skills. Works productively on teams as well as independently in fast-paced environments. Consistently positive and friendly Teller committed to reaching business goals.

Goal-focused Bank Teller experienced in fast-paced financial environments. Focused on maintaining high levels of accuracy and productivity as well as achieving branch goals. Skilled professional brings strong people skills to customer interactions. Honest, hardworking demeanor paired with always-accurate money-counting. Expertly meets new challenges with attention to detail and team spirit. Well-honed banking knowledge.

Cash counting

Customer Needs Assessment

Asset Management

Financial Transactions

Customer Relationship Management

Money Handling

Time management proficiency

Customer Relationship Management (CRM)

Wells Fargo Hope Mills, NC

Bank Teller

11/2022 - 11/2023

Processed loan payments by verifying funds availability prior to disbursing funds.

Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.

Reconciled daily sales sheets with actual physical money received from customers or deposited into ATM machines.

Performed cash handling duties including counting currency, coins and checks.

Researched customer inquires regarding their accounts using internal banking systems.

Cross-sold bank products such as savings accounts and credit cards to existing clients.

Assisted customers with basic technical issues related to digital banking platforms.

Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.

Educated customers about different types of banking services available at the branch.

Maintained confidentiality of bank records, transactions and customer information.

Identified suspicious activity on account holders' accounts and reported Summary

Skills

Experience

any discrepancies to the supervisor immediately.

Prepared reports on transaction activity for management review. Assisted customers with opening new accounts, ordering checks, and setting up online banking services.

Followed strict compliance guidelines when completing financial transactions for customers.

State School of Texas Abilene, TX

Nurse Assistant

08/2012 - 05/2015

Recorded observations on patient charts regarding activities of daily living, intake and output levels, vital signs.

Reported any changes in patient condition immediately to the RN or physician on duty.

Provided companionship to patients by talking to them, listening to their concerns, and helping them stay positive.

Performed vital signs checks such as blood pressure and temperature readings for patients.

Collected specimens from patients for laboratory analysis. Helped maintain a safe environment by adhering to infection control protocols such as handwashing techniques before touching any patient or equipment.

Utilized appropriate body mechanics when lifting or transferring patients from one area to another.

Organized paperwork related to patient records such as lab results or physician orders prior to filing it away.

Changed bed linens, cleaned patient rooms and assisted with transfers of patients in wheelchairs or beds as needed.

Assisted with administering medications under the direction of a Registered Nurse.

Cleaned up spills quickly using proper safety precautions while wearing protective gear when necessary.

Provided emotional support for family members during difficult times in the hospital setting.

Educated new hires on policies and procedures related to the nursing assistant role within the facility.

Ensured that medical equipment was properly maintained and functioning correctly.

Olive Garden Italian Restaurant Abilene

Hostess & Server

09/2004 - 06/2012

Handled cash payments and reconciled daily transactions accurately. Checked identification of customers prior to serving alcoholic beverages. Performed light cleaning duties, such as wiping down tables or sweeping floors.

Resolved any customer complaints or issues quickly and professionally. Monitored dining room activity to ensure compliance with health regulations.

Ensured compliance with health and safety regulations at all times. Greeted guests warmly upon arrival, seating them promptly. Maintained a clean and organized dining area.

Communicated clearly with kitchen staff regarding customer orders. Accurately recorded customer information into reservation system. Provided excellent customer service by addressing customer needs promptly.

Created an enjoyable atmosphere by engaging in friendly conversation with guests.

Greeted customers and provided them with menus.

Assisted servers in bussing tables when needed during busy periods. Managed the waiting list, ensuring that all parties were seated in a timely manner.

Assisted in preparing the restaurant for opening and closing shifts. Provided menus to customers and answered questions regarding menu items.

Tracked inventory of tableware, linens, condiments, ensuring adequate supply levels at all times.

Monitored customer satisfaction levels throughout their meal experience. Demonstrated strong interpersonal skills when interacting with customers. Verified reservations and wait times with customers. Answered phones promptly to record and confirm reservations. McMurry University Abilene, TX

Some College (No Degree)

Cisco Junior College Cisco, TX

Associate of Science in Nursing

Education and Training

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