Loss Prevention General Manager
Resume:
Narissa Kirk
Enid, OK *****
*************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
First Assistant General Manager
IHOP 1913 - Enid, OK
September 2017 to March 2023
Interviewing, hiring, training and developing staff members, scheduling, product ordering, inventory, loss prevention, sales growth, company policy compliance, guest relations, organized and put in place a plan of action for inventory to be done daily and weekly by management to help with loss prevention and waste management and saved Anthraper Enterprises-Ihop store #1913 over $4000 per month, implemented interpersonal skills to build guest loyalty and increased customer satisfaction which in turn generated increased sales by more than 15% within my first 3 months in management and continued to increase sales by more than 25% over the next 3 years of my continued employment with the company, drafted weekly projected sales forecasts for use in budgeting while ordering product from vendors and in scheduling employees and staying within the perimeters of successful labor control, cutting down on unnecessary employee overtime saving the company thousands of dollars each month, maintained a 93% average on all health inspections.
Education
College in Psychology
Northern Oklahoma College - Enid, OK
January 2004 to January 2006
Skills
• Assistant Manager Experience
• Store Management Experience
• Recruiting
• Cash Handling
• POS
• Interviewing
• Profit & Loss
• Leadership
• Microsoft Excel
• Guest Services
• Guest Relations Experience
• Inventory Control
• Loss Prevention
• Merchandising
• Labor Cost Analysis
• Office Management
• Sales
• Purchasing (3 years)
• Management
• Supervising Experience
• Retail Sales
• Forecasting
• Quality Assurance
• Employee Orientation
• Budgeting
• Conflict management
• Analysis skills
• Customer service
• Supervising experience
• Hospitality
• Profit & loss
• Negotiation
• Continuous improvement
• Quality assurance
• Data collection
• Guest relations
• Guest services
• Retail sales
• Cash handling
• Balance sheet reconciliation
• Account reconciliation
• Financial report writing
• Financial services
• Financial management
• Accounts payable
• Account management
• Clerical experience
• Payroll
• Microsoft Access
• Communication skills
• Time management
• Relationship management
• Program development
• Business development
• Restaurant experience
• Microsoft Office
• Computer skills
• Accounting
• Accounts receivable
• E-commerce
• Microsoft Word
• Organizational skills
• Phone etiquette
• Data entry
• Multi-line phone systems
• Pricing
• Mentoring
• Continuous integration
• Procurement
• Typing
• Sales management
• Customer relationship management
• Salesforce
• Data analysis skills
• Microsoft Dynamics GP
• Unity
• Project management
• English
• User Interface (UI)
Certifications and Licenses
ServSafe Certified Manager
June 2021 to June 2026
CPR Certification
June 2021 to Present
Food Handler Certification
July 2021 to July 2026
Certified Quality Control Specialist
June 2020 to June 2025
Assessments
Attention to detail — Proficient
October 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Working with MS Word documents — Proficient
February 2024
Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient
Food safety — Proficient
April 2024
Knowledge of proper food and equipment handling safety measures Full results: Proficient
Bookkeeping — Proficient
February 2024
Calculating and determining the accuracy of financial data Full results: Proficient
Sales skills — Proficient
December 2023
Influencing and negotiating with customers
Full results: Proficient
Managing accounts in QuickBooks — Proficient
February 2024
Using QuickBooks software to manage business financials Full results: Proficient
Customer service — Proficient
October 2023
Identifying and resolving common customer issues
Full results: Proficient
Management & leadership skills: Planning & execution — Proficient October 2023
Planning and managing resources to accomplish organizational goals Full results: Proficient
Data entry: Attention to detail — Proficient
December 2023
Maintaining data integrity by detecting errors
Full results: Proficient
HR: Compensation & benefits — Proficient
October 2023
Knowledge of compensation and benefits programs
Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient January 2024
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Management & leadership skills: Impact & influence — Proficient October 2023
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Work style: Reliability — Proficient
March 2024
Tendency to be reliable, dependable, and accountable at work Full results: Proficient
Food service: Customer situations — Proficient
September 2023
Identifying and addressing customer needs in a food service setting Full results: Proficient
Work style: Conscientiousness — Proficient
December 2023
Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
December 2023
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Work style: Reliability — Proficient
October 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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