Customer Service Associate

720-***-**** ***************@*****.*** **** S. Datura Ct., Littleton, CO 80123

SHANE MERIDITH

720-***-**** ***************@*****.*** 5933 S. Datura Ct., Littleton, CO 80123 PROFESSIONAL SUMMARY

Dependable Customer Service Professional with 6 years of experience in the convenience and retail sales industry. Previous job duties involved Assist Manager, Customer Service Associate and Health & Safety Environmental Inspector. Proficient in Point-Of-Sale System Operations and Procurement of necessary materials and equipment. Responsible for the record keeping of logs, sales and necessary reports; with the ability to troubleshoot problems, build successful solutions, handle the demands of a fast-paced environment while maintaining an organized, clean and safe work environment. With an additional 11 years combined experience in the landscaping, moving and construction industries.

PERSONAL/PROFESSIONAL STRENGTHS

Responsible and reliable Strong problem solver

Positive and professional attitude Creative

Disciplined with strong work ethic Flexible and adaptable

Organized Effective time management

Dedicated, honest and trustworthy Great with people

Attention to detail Attentive to customer needs WORK EXPERIENCE

Circle K – Greenwood Village, CO (2018 to Current) Customer Service Associate, Health Safety Environmental Inspector, promoted to Assistant Store Manager

Customer Service Associate

- Sell products to customers while providing excellent customer care, with clear communication and friendly conversation

- Perform at a quick pace while having fun working as part of a team to accomplish daily goals

- Maintain a calm demeanor and handle issues professionally and according to company standards

- Run POS system, complete sales and process returns

- Food preparation for customers

HSE (Health, Safety, Environmental Inspector)

- Hazard identification and resolution

- Responsible for keeping floors clear and safe

- Ensure all building extensions are safe for customers

Assistant Store Manager

- Oversee day-to-day operations and work of lower-level staff and provide feedback to effect improvements

- Administered training to personnel with patience and encouragement

- Think quickly to come up with great ideas in solving any issues or problems encountered

- Ensure compliance to organizational standards, including safety standards and customer communications

- Assist managers with procurement of necessary materials and equipment

- Assist with creation and management of logs, sales and financial reports

720-***-**** ***************@*****.*** 5933 S. Datura Ct., Littleton, CO 80123 WORK EXPERIENCE (CONTINUED)

UPS Store – Littleton, CO (2020-2022)

Customer Service Associate in training for Assistant Manager

Customer Service Associate

- Help customers with their shipping needs, by offering viable product and service solutions

- Packaging

- Labeling

- Faxing

- Point of sale

- Mailbox management

- Key cutting

- Responsible for safe and clean working environment

- Provided Notary services to customers as needed

Assistant Manager Training

Self Employed – Centennial, CO (2012-2018)

Landscaping/Gardening

Residential Mover

Carpentry/woodwork

SOLID CREATIONS - Golden, CO (2007–2012)

General Construction Assistant – Assisted owner of company with various types of construction needs, such as:

Building and breakdown of fabrication material storage and all other office/company related structures and machinery

Moving of all materials and needed items

Organizing and sorting of materials and project related needs

Material receiving, transport and delivery

Miscellaneous additional needs upon request

CERTIFICATES AND LICENSES

Class C Certificate, Circle K – annually, last renewed November 2023

Notary Public, Colorado, valid until 2025

COMPUTER AND SYSTEM/MACHINE SKILLS

Basic knowledge of MS Office Suites, Internet Explorer

POS System

Printer

Fax Machine

Key Cutting Machine

EDUCATION

Arapahoe High School – Littleton, CO

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