Customer Service High School

Allie Joyce Cole-Bennett

** ****** **** ***, *******, NY 10701, USA Telephone: 1-914-***-**** Email: **************@*****.*** PROFESSIONAL SUMMARY

Experienced, innovative hospitality professional with a demonstrated history of over 29 years of practiced acumen. Committed to delivering exceptional customer service and best practices based on established industry standards.

Education

HIGH SCHOOL DIPLOMA 1974-1979 JUNCTION SECONDARY SCHOOL VOCATIONAL CERTIFICATION (HOSPITALITY 1982-1987 SSECVI PRACTICAL SKILLS TRAINING

· Areas of Specialization: Hospitality & Child Care

· Continuing Education: History, English, Religious Education and General Studies Skills & Abilities

MANAGEMENT

Strong proven ability to create and maintain management protocols, systems and policies. Ability to provide oversight for established safety and security policies and procedures; as I have been trained and certified in First Aid and best practices for safety in the work environment.

COMMUNICATION

· Strong ability to write English well.

· Able to speak with others using clear and professional language.

· Proven ability to develop and maintain positive working relationships with others; listen and respond appropriately. LEADERSHIP

I have held several positions of leadership, including: nominated Class Monitor for 9th, 10th and 11th grades; Vice-President of various clubs as well as Deputy Head girl in High School; During my tenure at the Marriott Beach resort, I have earned awards in safety and First Aid programs and was promoted to the position of Supervisor based on my inveterate aptitude for excellence. Experience

HOUSEKEEPING MARRIOTT BEACH RESORT DECEMBER 1991 - 1997 Responsibilities:

1. Respond promptly to requests from guests and other departments 2. Fill cart with supplies and transport cart to assigned area 3. Replace guest amenities and supplies in rooms

4. Replace dirty linens and terry with clean items; clean rooms/ bathrooms including Straighten desk items, furniture, and appliances. Dust, polish, and remove marks from walls and furnishings. Vacuum carpets and perform floor care duties (e.g., in guest rooms and hallway)

5. Make beds and fold terry, as well as verify that all appliances are present in the room and in working order. 6. Follow company and safety and security policies and procedures; complete safety training and certifications. 7. Report any maintenance problems, safety hazards, accidents, or injuries 8. Maintain confidentiality of proprietary information. 9. Anticipate and address guests' service needs; assist individuals with disabilities; 10. Speak with others using clear and professional language. 11. Ensure adherence to quality expectations and standards and support team to reach common goals.. 12. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. 13. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. 14. Stand, sit, or walk for an extended period of time. 15. Perform other reasonable job duties as requested by Supervisors. SUPERVISOR OF HOSPITALITY AND HOUSEKEEPING MARRIOTT BEACH RESORT 1997- JULY-2004 Responsibilities:

1. Inspect guest rooms, public areas, pool to ensure quality standards and maintaining safety and security procedures and policies

2. Create and manage room status reports

3. Provide support for housekeeping management, including assisting with hiring, training scheduling, evaluating, counseling, disciplining, and motivating and coaching employees 4. Liaise and coordinate Housekeeping, Engineering, Front Office, and Laundry 5. Prepare, distribute, and communicate schedules/work boards 6. Provide transition support between shifts

MANAGING DIRECTOR BETTER EATING BUN JANUARY 2005 - PRESENT Responsibilities:

1. Managing Bakery inventory, in-stock position, pricing integrity, merchandising, labor, and other operational processes to company standards.

2. Create and manage the Bakery’s sales and production planning standards and ensure that the standards of performance is achieved.

3. Plan and order according to work plan and standards to maximize sales and gross profit. 4. Ensure all new department associates receive proper training and supervision 5. Ensure correct ordering, receiving, unloading, storage, and rotation of merchandise and building of displays. 6. Ensure compliance with all Food processing laws and regulations. 2

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