Customer Service Security Guard
Resume:
MICHAEL
HOWARD
Capitol Heights, MD *****
******.*********@*****.***
PROFESSIONAL SUMMARY
Capable security professional with a strong background in stressful environments. Proven strengths in identifying and resolving security concerns. Good documentation and reporting abilities. In my work and education experiences, I have professionally maintained strong working partnerships. I am available for all shifts, extended hours, and weekend assignments. SKILLS
• Reliability • Analytical Thinking • Multitasking
• First Aid Certified • Building patrol • Grounds monitoring
• Physical Stamina • Threat Assessment • Customer Service
• Time Management • Personal security • Event Security EXPERIENCE
Security Guard
FREELANCE Washington, DC
August 2023 - Current
• Monitored CCTV feeds of building and grounds.
• Used radio and other communication devices to keep in regular touch with other security guards and controller.
• Helped guests sign in upon arrival and sign out when exiting premises.
• Wrote concise, detailed reports on property damage, theft, presence of unauthorized persons and unusual occurrences. Concierge
Planned Companies Washington, DC
February 2022 - Current
• Arranged for childcare, personal shopping and other time-saving support for VIP guests.
• Helped guests meet entertainment desires by advising on area attractions and setting up reservations.
• Maximized guest satisfaction with prompt service for property-related requests, amenities needs and services.
• Offered recommendations for local attractions, activities, and dining options to enhance guest experiences. Casino Dealer
MGM Resorts International Oxon Hill, MD
September 2020 - March 2022
• Kept customer energy high by controlling pace of games and encouraging continuous participation.
• Verified chip money balances, confirmed supporting documentation, and distributed credits.
• Assisted with customer inquiries regarding game rules and procedures. EDUCATION
High School Diploma
Fairmont Heights, Fairmount Heights, Maryland
June 2020
• Graduated with 3.0 GPA
Guard Card
Contemporary Services Corporation, Upper Marlboro August 2023
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