Administrative Assistant Customer Service
Resume:
I, Shelia Rogers am applying for a job as I have recently re-located back to the MD/PA area due the excessive heat and dust in Arizona did not my agree with my breathing. I worked in Special Education running the school office of a Non-Public/ Non-Profit Level 5 Spec. Ed. School for 18 yrs from 2004-2023.. As you can see from my resume I was at “The Childrens Guild” in Baltimore Maryland for 18yrs. I was promoted multiple times. I resigned on August 11, 2023 so I could move to Peoria Az. To be closer to my son. I actually gave my employer 5-6 months’ notice so I could help train my successor. I am a fast learner, a great team player, very dependable, and eager to learn what I do not know. I am very exemplary at multitasking as I handled student records, payroll, letter writing and electronic as well as telephonic communications company wide as well as outside of the organization. In essence I ran the school office by myself without any assistance. It was a small school but entailed a lot of detailed paperwork both hard copy and electronically. I would like the opportunity to interview for this position.
Sincerely
Ms. S. Rogers
3532 Hardwood Terrace
Spring Gove PA, 17362
************@*****.***
Shelia E. Rogers
Professional Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Detail-oriented administrative assistant with experience in customer service, data entry and office management. Vast knowledge in the management of Payroll Management.
Work History
Legacy Traditional Schools (Charter School)
Fron Office Secretary
1/24/2024 – 6/12/204 (I had to move back to the MD/PA area)
I have a letter of reference from my Supervisor/Principal
School Office Manager/ Record Specialist/ Admin Assistant
1/2014 - 01/2023
Running the school office, (filing, letter writing, keeping various trackers, ordering supplies, anything that running an office entails)
Email and telephonic communication with all School Districts /LEA’s
Record keeping for students and staff alike (archived and current)
Managing all student files
Completion of State Mandated Cost Sheets for every student every year
Appointment setting
Student transportation
Enrollment/Admission duties (making sure we have a required documents)
Assisting The Administrative team in whatever fashion is needed
Multi-Tasking as I ran the office without an assistant
Communication with all Vendors for that campus
All letter writing (attendance, suspension, admission acceptance, denial, parental correspondences, LEA notifications)
Sending/retrieving/tracking down records for all students
Managing Attendance, Time keeping and Payroll of “Baltimore Campus Employees”
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Executed record filing system to improve document organization and management.
Scheduled office meetings and client appointments for staff teams.
First Transit/ Limousine Service / Parttime weekends only and some off days.
03/2010 - 03/2021
Responsible for transporting and helping customers with loading and unloading of luggage and personal effects, to and from the airport on Transit Bus using an assigned route in a safe and timely manner.
The Childrens Guild Inc. PROMOTIOM ( Records Specialist)
01/2009 - 01/2014
All handling of student files current and archived
All Audits for said records
Acquiring and dispersing said records
Managing all records according to COMAR REGS.
The Childrens Guild Inc. PROMOTION (RECEPTIONIST / SECRETARY)
01/2007 - 01/2009
Perform as a Receptionist handling all incoming and outgoing visitors
Correspondence to be delivered and or distributed to the staff at the facility.
Inclusive of numerous duties with Admissions, Facility Operations, UDO, and Transportation
Setting Appointments, scheduling meetings as well as handling all incoming and outgoing mail and packages; telephone conferencing, electronic file maintenance, operation of various date entry and duplicating equipment, assisting incoming visitors to the facility
( The Childrens Guild Inc, (PROMOTION )ASSISTANT TEACHER
01/2006 - 01/2007
Assisted each instructor assigned with in the structure and support of the classroom, behavioral and educational.
Working with each student on a one-to-one basis as identified to follow each performance work plan to encourage /coach each student to accomplish the schools' goals and their own personal goals for successful learning to occur on their own behalf.
ONE-ONE
01/2004 - 01/2006
Working with one child throughout the day to help that child make positive decisions and give extensive assistance with all schoolwork, and at the same time giving classroom support to the rest of the class.
MTA, Maryland Transportation Authority - BUS DRIVER / Part Time
01/1994 - 01/2005
To transport customers through out Baltimore City and surrounding counties, using designated routes
In addition to ensuring the safety of customers and responding to customer questions
Drive sedans, buses, and trucks with a Gross Vehicle Weight (GVW) of up to 10,000 lbs
Transport passengers, and Department employees involved in the conduct of official business; - Ensure cleanliness of vehicle, supervising the exterior washing, as required; If/ and or when required I will ensure that the vehicle is inspected and serviced regularly
This includes maintenance, scheduled oil changes and tune ups, etc
Personally, delivers the vehicle for service or repair when a determination has been made that a major maintenance problem exists
Complete trip tickets, logbooks, preventive maintenance records, and accident reports
Ability / to do the work of the position without more than normal supervision Work practices (includes keeping things neat, clean, and in order)
Ability to interpret instructions, specifications, etc
(related to mobile equipment operation).
************@*****.***
(443) 416 - 1200
Spring Grove, PA
Skills
Class B Professional Driver
PARAPROFESSIONAL TEST Passed
Microsoft, Office, Word, and Excel training, PDF, DOCUSIGN
MMSR –CLASSES TAKEN 2004
Maryland Model for School Readiness
Education
1994
Catonsville Community College
Catonsville, Maryland
G.E.D
.
SHELIA E. ROGERS
Cover letter
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