Business Analyst

Kendall Riley

Cell: 480-***-**** www.linkedin.com/in/kendall-riley Creative Profile

EDUCATION

University of North Florida Coggin College of Business Jacksonville, FL

Bachelor of Business Administration in Business Management August 2022

PROFESSIONAL EXPERIENCE

Citi June 2022 - Present

Org PMO Data & Reporting Quality Analyst

Reviewed 300 reports and deliverables to ensure accuracy, completeness and, and compliance with regulatory standards.

Developed and implemented quality control measures and best practices by creating scope documentation and objective tasks.

Consolidated 3 organizational report inventories into 1 inventory, improving efficiency and control.

Provided feedback and recommendations for improvement to reporting analysts and other team members while using innovative ideas.

Ensured data integrity, consistency, and financial security by identifying current and potential End User Computing errors.

Innovated team relations and knowledge by tracking user & team feedback to conduct Ask Me Anything’s with Generative AI groups within Citi.

Acted as Subject Matter Expert to team members for AI and innovative solutions.

PBWMT Org PMO Book of Work Oversight

Provided proactive information to Function PMO Leads, achieving 98% accuracy from 78% phase stagnation.

Coordinated and presented executive level presentations for multiple Lines of Business based on their needs.

Conducted monthly organizational thematic reviews for team members to reflect on processes, training, and tool improvements.

Conducted monthly and annual 2023 Thematic Assessment to reduce risk within Org PMO.

PBWMT Emerging Tech & Innovation Business Analyst

Authored over 50 user stories within JIRA for software developers to utilize when completing 2022-2023 Book of Work.

Collaborating with business stakeholders to gather requirements for an analytics platform for Citi Private Bank Residential Real Estate Team.

Supported international teams across the US and Europe with flexible hours.

Facilitated new hire onboarding initiatives by preparing documentation, proper equipment, mentorship.

GCT Performance Certification Analyst

Performed system analysis, documentation, testing, implementation, and user support for platform transitions.

Organized system infrastructure documentation and operating procedures, strengthening controls, and enhancing overall performance.

Assisted and audited international subsidiaries and operational processes to mitigate risks.

Women in IT Summer Intern

Identified project scopes, constraints, risks and deadlines.

Tracked project performance to analyze successful completion of short and long-term goals.

Used Java and Angular to create and maintain a comprehensive website.

Collaborated with other developers to identify and alleviate number of bugs and errors in software.

Women in IT Summer Intern

Promoted enterprise-level risk management practices and helped instill strong culture focused on protective policies and procedures.

Instituted contingency plans, ensuring business continuity through cross-training, documentation and data backups.

Developed short-term goals and long-term strategic plans to improve risk control and mitigation across Citi Technology Infrastructure.

SKILLS & INTERESTS

Skills: Risk management, Proficient in JIRA, Confluence, and Office 365, stress testing, regression testing, analysis, written and verbal communication, global team experience, gathering client requirements, use cases, Tableau, Splunk, Zephyr, self starter, technical writing, audit compliance, gap analysis, Visio, process mapping.

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