Customer Service Agent

Lori Garvin

Paris, TX ***** +1-903-***-**** ****.********@*****.*** Theft Analyst

SUMMARY

Dedicated professional with extensive experience in customer service, debt recovery, and financial analysis. Exceptional skills in analyzing and resolving theft-related incidents, utilizing data for informed decision-making, and maintaining high standards of service. EXPERIENCE

Customer Service Specialist TridentCare 03/2019 to 06/2024 Managed a portfolio of delinquent B2B accounts, negotiating payment arrangements and settlements with debtors. Provided customer service assistance to clients

Utilized skip tracing techniques to locate and contact hard-to-reach debtors. Responded to clients by chat, email, and phone

Worked closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action. Entered patient orders and CPT codes into billing system to generate invoices. Performed detailed financial analysis to assess the risk and potential for debt recovery. Maintained accurate and up-to-date records of all collections activities. Exceeded monthly collection goals by implementing innovative strategies for debt recovery. Provided exceptional customer service and support to debtors to ensure a positive resolution of outstanding accounts. Customer Service Representative SMC Covington Credit 03/2017 to 01/2019 Reviewed and assisted clients with collection of past due loans. Managed customer inquiries and resolved issues in a timely manner. Met and exceeded customer service metrics and goals consistently. Negotiated payment plans with delinquent customers to achieve mutually beneficial outcomes. Utilized skip tracing techniques to locate hard-to-find debtors and recover assets. Collections Supervisor Elevate Recoveries, LLC 03/2013 to 01/2017 Oversaw a team making collection calls to individuals with past due medical bills. Ensured the team maintained a 100% performance rate both as a whole and individually. Held regular meetings with the team to ensure each person was on track for the month. Compiled reports and data to set a plan of action for each team member. EDUCATION

High School Diploma Paris High School 1992 to 1996 Associate's degree

SKILLS

Medical Collection Accounts Receivable Data Analysis Investigating Customer Service Negotiation

LANGUAGES

English

Expert

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