Customer Service Representative
Resume:
LeShawn Elliott
***********@*****.***
Dumfries, VA, 22025
EDUCATION AND TRAINING
ATC Group Services 2018
New York, NY
Project Monitor/Air Sampling Tech Certificate
Institute of Design and Construction 2011
Brooklyn, NY
College of Staten Island of The City University of New York 1997
Staten Island, NY
University of Hartford 1994
West Hartford, CT
ACTIVITIES
Volunteer Junior High School Basketball Coach
SKILLS
Mentoring and training
Transporting and delivery
Customer service
Inventory tracking
EXPERIENCE
Vulcan Materials Company January 2022-June 2024
Customer Service Representative and Dispatcher
Order Management- Took orders from clients and understood their specific requirements such as type, quantity, and delivery schedule for the concrete being ordered. Scheduled deliveries to multiple job sites.
Coordination- Communicated with clients to confirm orders, update delivery status, address issues, or changes in requirements. Also communicated with the drivers to ensure they had the correct delivery details and routes.
Logistics and Planning Routes- Mapped and planned the most efficient routes for deliveries to minimize travel time and fuel consumption.
Record Keeping- Maintained logs, kept detailed records of all orders, deliveries, and any issues during the process. I monitored concrete inventory levels to ensure there was a sufficient supply for upcoming orders.
Compliance and Safety- Adhered to regulations ensuring all deliveries comply with industry requirements and safety standards.
Training and Safety-Provided necessary training to drivers on safety protocols and efficient delivery practices.
Vulcan Materials Company May 2021-January 2022
Concrete Mixer Truck Driver
Transported concrete from Batch Plants to job sites.
References available upon request
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