Active Directory Change Management

Alpesh Patil Senior IT Engineer

****************@*****.*** 940-***-**** Pune

Profile

7.5 Years of profound IT System Administrator experience in IT Operations, Infrastructure Security & Management, Service Delivery Management, and Vendor Management.

•Experience in Local Site admin, Active Directory, DNS, DHCP, Server Support, Backup and Restoration, RAID, O365, IT Audit

•Knowledge of ITSM processes like Change Management, Incident Management.

•Good Knowledge of Strategy Planning and System Administration in Manufacturing, Automation, and IT industry

Skills

Windows and LINUX

Incident Management

Troubleshooting

Technical

Documentations

Change Management

Application Support

Professional Experience

Senior Engineer - IT,

HARMAN Connected Services

Dec 2020 – present Pune, India

•Provide as Local Site Admin IT Engineer Support

•Administration and maintenance of Active Directory.

•Office 365 setup and support

•Raising change orders/requests with the operation team for new client requirements & coordinating with the internal team to implement them.

•Handling project downtime, and client calls simultaneously with the operation & Network team. Finding root causes & creating incident reports for downtime.

•Monitoring, updating & closing tickets, and resolving it as per priority with service level agreement.

•Configuration of desktops, servers, printers, and Laptops. Installation of various types of software including SAP, VPN, and AV as per checklist.

•Setup of IT assets for new user work areas

•Management of Servers / Desktops / Laptops Inventory & Keep up to date

•Provide Production System support and avoid the down time for the same

•Troubleshooting day-to-day problems related to network and OS issues IT Administrator,

SEDEMAC Mechatronics Pvt Ltd

Dec 2018 – Dec 2020 Pune, India

IT Infrastructure and Operations Management

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•Provide full support, configuration, maintenance, and upgrade networks, servers, and other IT devices.

•Administration and maintenance of Active Directory (User Creation, Deletion, policies)

•Troubleshooting day-to-day problems related to network and OS issues.

•Administration and maintenance of DHCP Server, File Server, Web server

•Experience with Data Backup tools and Restoration in Veritas backup exec

•O-365 Administration- User creation/deletion, DL setup, Password reset, Report generation.

•Setup User account, Permission, and passwords

•Tracking IT assets and its Audits Quarterly

•Administration and maintenance of the Antivirus Server and monitor the Log

•Requesting and Co-ordinating Vendors for various AMC and Supports

•Resolve problems and tickets reported by end-user, Remote Support

•IT server room maintenance and its UPS health check-up and monitoring

•L2 and L3 level experience in Windows Operating System Support

•Basic Knowledge of LINUX

•Creating daily, weekly, and monthly reports for various processes including bandwidth, incidents, requests, and user shifts with the open issue & action tracker. Windows Administrator,

PAYSQUARE Consultancy Ltd

Jan 2016 – Dec 2018 Pune, India

Installation & Administration of Windows 7, Win 8.1, and Win 10 Desktop and laptops

•Setup of IT assets for new user work areas

•Creation of Users in the Windows Active directory, password reset, File Sharing

•Provide Network / Remote support to Customer

•Support and maintenance activities related to server Back-ups, Back-ups jobs / restore process

•Patch Management and Anti-virus Management

•Configuration of Microsoft Outlook for users and troubleshooting issues related to mail

•Installation & Configuration of local Printers & Network Printers

•Management of Servers / Desktops / Laptops Inventory & Keep up to date

•Basic knowledge of Web Service Management (IIS) / Application Server Management

•Prepare CMR and Incidence reports

•Handel and Prepare for IT Audits

Certificates

ITIL® Foundation Certificate in IT Service Management Microsoft 365 Certified: Fundamentals

Education

Bachelor in electronics and communication

engineering

Jun 2011 – Jun 2015 Pune, India

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