Administrative Support Technical Services

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AZHAR RAFIQ

Al- Karama, Dubai – United Arab Emirates (UAE) / +971-********* / +971*********

***********@*****.***

(Nov 2019 – Jan 2024)

Administrative Executive

Sadia Riaz Technical Services LLC – Dubai, UAE

Key Responsibilities:

Outsourced Services- IDAMA Facility Management Solutions:

Purchase Order Processing by Utilizing Dubai Holding’s Oracle Based Software (Tahweel).

Maintaining meticulous records of procurement transactions, contracts and supplier details using the Tahweel system.

Contributing to inventory management by monitoring stock levels and proactively reordering supplies through Tahweel.

Providing administrative support to the operation teams, including scheduling meetings, preparing reports and handling correspondence.

Utilizing data from Tahweel system to analyze costs, pricing and supplier performance, identifying opportunities for cost savings.

Outsourced Services- Al Babtain LeBlanc Emirates Telecommunication System L.L.C.:

Negotiating and review outsourced contracts and ensuring that all terms and conditions are favorable to the organization.

Working closely with the Legal and compliance team to ensure that all outsourced contracts are compliant with applicable laws and regulations.

Developing and maintaining strong relationships with outsourced vendors and other key stakeholders.

General Responsibilities – In House:

Maintaining and monitoring project plans, project schedules, work hours, budgets, and expenditures for parent company.

Sharing relevant documentation and reports with project teams and PM.

Preparation of Sales and Expense data for VAT filing with consultant.

Establish and negotiate contract terms and conditions, and maintain supplier relationships.

Prepare and maintain purchasing records, reports and price lists.

Assist in the development of specifications for equipment, materials and services to be purchased.

Working with zero penalty strategy, such as the expiry date for official documents i.e. company visas, insurances etc.

Providing support to project managers when requested. ORGANIZATIONAL EXPERIENCE:

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(Oct 2018 – Oct 2019)

Executive Site and Infra

Enfrashare Pvt Ltd- Islamabad- Pakistan

Key Responsibilities:

Negotiated with Landlords and municipalities on behalf of Enfrashare for Lease termination of cell sites.

Prepared addendums, lease termination letters and renewals of contract on behalf of Enfrashare.

Management reporting and Updation of database.

Progress monitoring of regional teams.

(Nov 2015 – Sep 2017)

Administrator

Paradigm Construction Co.Ltd – Riyadh-KSA

Key Responsibilities:

Managed tasks related to the personnel for the employees, this includes attendance, circulars, salaries, vacations, performance appraisal, incentives, awards, warning letters... etc. in addition to the issuance of all employees' working permits, residence certificates, passports renewal, licenses renewal, visitors visit visa, and other formal papers related to the employees.

Selecting and negotiating with health insurance agencies to get the best deals, this would cover all employees.

Conducted periodic meetings with subordinates for reviewing progress and work flow, discussing their suggestions and taking suitable actions accordingly. KPI's:

No. of complaint from company employees on the services provided by HR & Admin Department.

Average days needed to recruit an employee.

% Employees satisfaction

Working with zero penalty strategy with Government, such as the expiry date for documents, visas, Iqama’s etc.

Contracting and Procurement:

Process purchase requisitions / orders within purchasing authority.

Invite, assess, and award/recommend supplier tenders, bids, quotations, and proposals.

Establish and negotiate contract terms and conditions, and maintain supplier relationships.

Prepare and maintain purchasing records, reports and price lists.

Work with internal and external stakeholders to determine procurement needs, quality, and delivery requirements.

Assist in the development of specifications for equipment, materials and services to be purchased.

Administer contract performance, including delivery, receipt, warranty, damages and insurance.

Reconcile or resolve value discrepancies.

Address staffing resource needs and supervise purchasing clerks.

Develop and maintain constructive and cooperative working relationships with colleagues and management.

(Jan 2013 – Oct 2015)

School Administrator

Sunbeam Montessori School – Rawalpindi – Pakistan

Key Responsibilities:

My responsibilities in this position were similar to a "head of school" yet in a more collaborative, less hierarchical environment. Key responsibilities I held in this position were as follows i.e.

Developed school campus safety plans and coordinated with community leaders in implementing Page 3

them.

Interpret annual school budget and prioritize school's fiscal needs based on the approved budget.

Assisted as school leader for parental involvement and official programs.

Managed school resources including financial and human resources.

Organized and maintained the school office.

Supported the professional development of teachers and staff.

Composed or edited all significant school communications.

Managed the purchase of supplies and equipment to budget.

Accompany students and teachers for nature walks and outdoor activities.

Maintain discipline and harmony among the students through interfaith dialogues.

(Oct 06 – Oct 2012)

Real Estate & Site Acquisition Specialist

Telenor Pakistan Pvt Ltd – Islamabad

Key Responsibilities:

Coordination & General Administration:

Coordinated End to end project management in site acquisition domain i.e. infrastructure Sharing, SWAP, Rollout.

Served as a bridge between the site construction and engineering team and act as a single point of contact for all coordination bottlenecks on the project among client and interfacing contractors.

Produced and managed Non-Financial Daily, weekly, monthly and quarterly Reports to Management.

Coordinated with regional security department for smooth access to company deployments i.e. infrastructure, properties etc.

Coordinated, escalated and mitigated site access issues with the help of regional security team.

Monitored and rectification of fuel theft issues on sites with the help of regional security department.

Administered Departmental processes and keep track quality internally as well as externally for smooth deliverable.

Defined corrective and preventive action plans keeping modern practices in view.

Managed vendor relationships, contracts and outsourced solutions.

Led process and quality improvement initiatives to reengineer and simplify business processes in line with standardized best practices.

Document Change Owner (TQMS: TL9000)

Led end to end site acquisition process improvement project.

Collected and analyzed relevant data for optimizing and controlling the process output keeping TL9000 process improvement in view.

Created project plans and guide team members to complete projects in timely manner.

Assisted in defining KPIs and identify risk and gaps within selected processes keeping lean six sigma in consideration.

Strategic Planning:

Assisted the Line Management in the development of strategic analysis and long-term land acquisition strategies for key market areas.

Licensing & Permitting:

Managed the process of acquiring land related licenses, approvals and permits from local regulators. Permitting Compliance:

Monitored compliance with existing permits and lead the business in the use of Best Practices. Community & Government Relations:

Developed, managed and maintained consistent relationships with key politicians, neighbors, key decision makers in governmental agencies, local organizations, and community groups to ensure that Telenor Pakistan North Region and its role as the leader in the industry. Regulatory Analysis:

Ensured and monitored regulatory compliance within the organization.

Handled the license provisions in a manner to avoid adverse impact on the company. Page 4

Identified future telecom and regulatory trends.

Prepared proposals to capitalize on opportunities and mitigate risks.

Prepared and presented business proposals to relevant teams.

Analyzed regulatory framework and policies to ensure compliance and make suitable recommendations.

Worked as a Social mobilizer for a Polio Campaign with UNICEF in Islamabad during study tenure.

Internship with SACHET (Society for the advancement of Community, Health, Education and Training) Islamabad and assist as program officer in various projects of health and education.

Ex Voluntary member of Blood donor society in Telenor and Red Crescent Society.

Participated and worked with Pakistan Institute of Development Economics in a capacity of Social Research / Enumerator on Gender planning project during study tenure (Gender and Poverty): Gender Planning Network (GNP Phase-III).

Emergency Response (Dec 2005 - Aug 2006)

Social Mobilizer

During Earthquake in 2005, JEN helped the effected people of AJK in different domains, despite relief efforts i.e. distribution of food and non food items, installation of shelters and UNICEF tents for primary schools in whole Tehsil Havelli, District Bagh AJK, In its Education component, the Organization worked with the Community Organizations (COs) to establish a Community Model Schools. The schools were managed by the Village Education Committees (VEC’s), responsible for day to day school affairs. Community based schools offer affordable education to children of all effected families regardless of any social hierarchy. Despite above mentioned responsibilities, I contributed in following sections of establishment as well i.e. Advocacy, Capacity Building, Social Mobilization and Monitoring ad Evaluation of project funding and deliverables along with following accountabilities in social mobilization area i.e.

Conduct baseline research of selected communities, and continue to monitor social change and new social information relevant to community empowerment.

Identify potential leaders and/or organizers.

Motivate and encourage potential leaders to talk to their fellow community members about unity and self reliance.

Raise awareness that community members themselves can move each community out of poverty, and to show them ways they can do this for themselves.

Assist community members to identify needs and to generate solutions, identifying priority issues and to analyze their problems.

Encourage and stimulate community members to organize for action aimed at solving their problems and to plan, implement and monitor action that they define themselves.

Provide community leaders with management skills and knowledge in getting community members interested, organized and motivated.

Develop trust, tolerance and co operation among community members.

Assist the community in obtaining available outside resources, warning of the negative effects of becoming too dependent upon outside resources.

Encourage and stimulate full participation by all community members; with special attention to those who are usually forgotten, marginalized and overlooked in community decision making.

Assist the community in obtaining information and knowledge that may be available through governmental and non governmental agencies, through extension and outreach programmes.

Assist the community members in developing their own capacity and strength to the point where they no longer need the services of you the mobilizer.

Periodic Reporting to Head Office.

ASSOCIATIONS & VOLUNTARY EXPOSURES:

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TL9000 (TQM) Total Quality Management from PIQC Institute of Quality.

Effective Writing Skills from Management Development Institute, Islamabad.

Negotiation Skills from Pakistan Institute of Management Lahore.

Time Management from ASK Development Islamabad.

Finance for non financial Executive from PIM.

Lean Six Sigma White Belt Certification from Council for Six Sigma Certification

(CSSC).

Diploma in Human Resources from ALISON – Online Course.

2002 - 2005 Master of Anthropology

Department of Anthropology, Quaid-i-Azam University – Islamabad, Pakistan Languages: Urdu – Native speaker

English – Competent speaker

Arabic - Intermediate, currently learning

Interests: Hiking, Reading, travel, culture, financial markets and personal Investing.

TESTIMONIALS:

EDUCATION:

MISCELLANEOUS:

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