Customer Service Data Entry

BUSISIWE NOMBUSO MASINGA

PROFILE

Experienced Professional with expertise in policy advising, recruitment support, and team coordination. Strong background in customer service, including issue resolution, process optimization, and training.

CONTACT

Email: *********@*****.***

Cell: 072*******

EMPLOYMENT HISTORY

Human Capital Administrator, SANLAM, Feb 2022 — Dec 2023

• Provide HR policy guidance to staff and managers.

• Coordinate HR tasks and support Regional HCBPs.

• Create, post, and screen job ads efficiently.

• Manage candidate data and interview logistics.

• Assist with contract management and offer distribution.

• Prepare and submit timely reports.

• Engage in national projects and quarterly reporting.

• Provide administrative support for HRSS.

• Assist in coordinating employee stays.

Customer Service, Amazon Development Center Nov 2019 — Sep 2021

• Assisted customers to ensure satisfaction and loyalty.

• Identified and improved internal processes, enhancing service effectiveness and reducing overheads.

• Handled customer information and conducted daily follow-ups on escalations and queries.

• Researched account discrepancies and collaborated with teams to resolve issues promptly.

• Supported in training new hires on internal processes and policies.

• Managed high volumes of customer requests and inquiries daily.

• Achieved promotion to Resolution Specialist within eight months of joining.

General admin, Nkosinathi Trading Enterprises Oct 2016 — Nov 2017

• Managed pay slips and invoicing processes.

• Processed UIF (Unemployment Insurance Fund) enrollment for employees.

• Provided administrative support through clerical duties, maintaining personnel files, and data entry.

promotions, Vision Marketing Oct 2015 — Jan 2016

• Conducted in-store promotions and sold financial services to Edcon customers.

• Assisted customers with purchases, consistently meeting sales targets.

Promotions, Baobab projects Jun 2011 — Jul 2011

• Conducted in-store promotions

EDUCATION

Vaal University of Technology Jan 2019

B-Tech Human Resource Management (Cum Laude)

Vaal University of Technology Jan 2018

National Diploma Human Resource Management

General Smuts High School Jan 2009

Senior Certificate (Admission to Bachelors)

SKILLS

Public Speaking - Expert

Problem Solving - Expert

Time Management - Expert

Data Entry - Expert

Advertisement - Experienced

Human Capital Expert

Scheduling - Expert

Customer Satisfaction - Expert

Research - Expert

Financial Services - Experienced

Customer Service - Expert

Sales - Skilful

Management - Experienced

SAP - Experienced

Microsoft Excel - Skilful

Microsoft Word - Experienced

Microsoft Teams - Expert

Microsoft PowerPoint - Experienced

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