Assistant Manager Customer Service
Resume:
Erick Rios
Orlando, FL
*************@*****.***
I am outstanding with handling and exceeding customer needs and am quick enough to come to solutions easily and clearly in any scenario. I am looking for a place to grow and expand my knowledge as well as my skill set.
Work Experience
Fine Dining Server
Rosen Shingle Creek Resort - Orlando, FL
December 2022 to Present
• Experience in quiet and thorough service
• Customer satisfaction is of most importance
• Was offered an Assistant Manager position
Licensed Realtor
EXP Realty - Orlando, FL
November 2020 to October 2022
• Assisted people in finding their homes
• Experience in research through the database to meet customer needs
• Worked with investors and top executives
• Experience in wholesale and flipping homes
Property Management
Kissimmee, FL
January 2012 to July 2022
• Supported owner on the field with property maintenance
• Collected rent from renters
• Screened tenants
• Managed budget
• Property Inspection
Trainer
Universal CityWalk's Big Fire - Orlando, FL
May 2019 to March 2020
• Was given a trainer postion within 3 months of working
• Gave guests subtle service, showing the guests our panache that the restaurant provides
• Learned and taught details of the opening and closing process
• practiced repetition and consistency
Server/Banquet Server/Banquet Bartender
Wyndham Grand Deep Blu Seafood Grille - Orlando, FL November 2012 to June 2018
Responsibilities
Work in the restaurant rant, help servers and people to achieve max amount of service to guests. Working in Banquets, serve food, and keep all guests satisfied with either food, drinks, or any requests. Most importantly, with a smile and a welcoming face. Accomplishments
Always work with a positive attitude and energy. Making friendships and working together as one makes a good work environment.
Skills Used
Communication, energy, good attitude, responsibility and time management. I believe it's important to have a positive attitude because sometimes other people feed off of the energy that one is producing, giving them a change in attitude. Education
Bachelor's degree in Sports and exercise science
University of Central Florida - Orlando, FL
2015 to 2018
Associate in General Studies in Pharmacology
Valencia College - Kissimmee, FL
2012 to 2015
Skills
• MICROSOFT OFFICE (10+ years)
• MICROSOFT POWERPOINT (10+ years)
• POWERPOINT (10+ years)
• WORD (10+ years)
• Expo
• Customer Service
• Sales
• Banquet Experience
• Hospitality
• Customer service
• Restaurant experience
• POS
• Sales
• Training & development
• Outside sales
• Computer skills
• Sports Coaching
• Upselling
• Sales Management
• Negotiation
• Microsoft Excel
• Microsoft Powerpoint
• Analysis skills
• Project management
• Communication skills
• Time management
• Analytics
• Leadership
• Sales management
• Research
• Windows
• Supervising experience
• Recruiting
• Adobe Premiere
• Video editing
Certifications and Licenses
Real Estate License
Assessments
Food service: Customer situations — Proficient
November 2022
Identifying and addressing customer needs in a food service setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS
Microsoft office, microsoft word, Microsoft powerpoint, billingual(spanish), experience in food & beverage
industry. Worked with high school basketball coach. Train with kids
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